Project Coordinator

Strong communication, Project coordinator experience, Experience working with Customer Service department, Strong organizational and problem-solving skills, Knowledge and experience with an ERP system
Contract W2, 9 Months
Depends on Experience
Travel not required

Job Description

Please note that this is a 9 months contract position. 

Candidates must be local to Santa Clara, CA but can work remotely during COVID. 

Assisting customer with generating, viewing, or downloading software licenses

Assist customer with software media ordering delivery, and downloads, and providing order status update

Manage account and member changes (add, change or delete members)

Provide guidance on member account modifications

Make changes to member account logins

Perform account subscription extensions as required

Monitor requests from Customer Service Representatives and/or customers relating to service contracts and software maintenance agreements

Capture and update support tickets in database

Supporting team lead on daily tasks and documentations

 

Required qualifications:

Typically 3+ years relevant experience for entry to this level.

Strong sense of urgency, responding to customers in an effective, courteous and timely manner

Excellent written and verbal communication skill ls in English

Strong organizational and problem-solving skills

Knowledge and experience with an ERP system

Applicants must provide their phone number. Reference job number A836. 

Dice Id : NETSO
Position Id : A836
Originally Posted : 1 month ago
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