Project Manager - Automation

RPA tools, Telephony, Voice recording systems (eg. NICE, Verint), Process Transformation, Re-engineering and Automation, Automation Anywhere, UiPath, Blue Prism, Lean Six Sigma, US Healthcare (Payer), Business Transformation
Full Time
Depends on Experience
Travel required to 25%.

Job Description

Join HGS Digital and help build strategies and systems to help our clients solve their most complex and interesting business problems. If you are invigorated by new challenges, seek out new learning opportunities, lead from the front, challenge the status quo, and develop the skills of team members through technical and professional mentoring.

Job Role:

  • Work with Client s Transformation Team for RPA Opportunity Discovery
  • Create / Validate Design Documents for new and existing Projects
  • Understand and deploy RPA Projects Lifecycle elements specific to client
  • Create and Update Project Plans and responsible for Project completion
  • Understand client s environment and different service channels Voice, Chat, E-mail, etc.
  • Guide / Mentor RPA Developers and Testers during Development and Testing Phase of Project
  • Monitor Project Milestone completion; Identify Process and Operational roadblocks; Communicate to all stakeholders (Ops Process Owners / RPA Solution Architects / Developers / Testers)
  • Identify cross deployment RPA Opportunities across Healthcare Customers
  • Stay abreast with Global Healthcare and technology trends impacting HGS Solutions and Services

Required Skills:

  • 5+ Years in US Healthcare (Payer)
  • Strong Problem Solving and Analytical skills
  • Experience in Front Office set up Telephony, Business Applications and Voice recording systems (eg. NICE, Verint, etc.)
  • Experience in leading Process Transformation / Improvement initiatives
  • Operational Knowledge of following concepts: Process Mining, Process Mapping, Process Optimization, Re-engineering and Automation
  • Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Testing - including UAT and Bug fixes
  • Familiar with RPA tools and frameworks (Automation Anywhere, UiPath, Blue Prism, Pega)
  • Should be able to Prioritize and manage Multiple Portfolios
  • Basic understanding of Lean Six Sigma process methodologies
  • Excellent Communication Skills and proactive and effective connect with Stakeholders (Internal and External)
  • Excellent Planning and Coordination skills with strong Documentation ability
Dice Id : 91109719
Position Id : 6585540
Originally Posted : 4 months ago
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