Project Manager / Vendor Support Associate

Project Manager, Construction Manager, Customer experience, Customer service, Project management, Contrator Managment, Partnership, Planning
Full Time
$45,000 - $55,000

Job Description

Our client is a well-funded, fast growing startup in the home maintenance space that has launched in Austin.

As Project Manager, you will oversee their third-party contractors to deliver a flawless customer service experience to our members. This includes managing our day-to-day project requests from our members, developing Service Level Agreements and negotiating pricing with our primary vendors. You will be an important part of our internal customer service team as we scale our vendor processes and relationships in the Greater Austin area and launch in additional cities.

The ideal candidate for this role is a self-motivated team player who works well managing multiple tasks while still being able to meet deadlines. Strong organizational and planning skills are important to ensure projects are clearly scoped and completed on time. Communication skills are essential to ensure customer expectations are appropriately set/managed and our vendors receive clear guidance and feedback. Must enjoy working in a fast-paced, startup environment. The ability to work effectively in teams and enhance the performance of other team members and colleagues is essential. The candidate can expect to receive similar support from a highly collaborative and supportive management team.

Core Responsibilities:

  • Take full ownership of service quality for our preferred vendors, ensuring the best possible experience for our customers and our contractors.
  • Clearly and consistently communicate with our customers through all service requests.
  • Proactively identifying and resolving potential problems before they become issues.
  • Regularly provide feedback (both reinforcing and constructive) to build stronger relationships with our contractors.
  • Continually source new vendors to ensure we are always working with best-in-class.
  • Work with leadership team to launch new service lines in partnership with new vendors.
  • Create weekly reports on contractor management performance; use a data-driven approach to assess customer service performance and continue to make improvements.

Other qualifications

  • Minimum of 2 years working in a high performing, customer-facing project management role.
  • Dedication to an incredible customer experience. 
  • Driven and proactive. Do whatever it takes attitude.  
  • Entrepreneurial ethic. Excited about working in a startup.  
  • Strong listener. Empathetic. Patient. Able to build trust quickly. 
Dice Id : 90984969
Position Id : 6599459
Originally Posted : 1 month ago
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