Title: Desktop Technician
Location: Midtown NYC
Duration: 4 months, possible extension
Our client a major media and entertainment company, headquartered in midtown NYC is looking for seasoned client-oriented Desktop Technician
This role is within a team of people responsible for divisional operations managing systems, enterprise operations focused on the private cloud, IP networks, workstations/laptops, telecommunications, information security, data center facilities, applications, and service management.
The Desktop Technicians will provide hardware/software support across the entire NYC office. They will work collaboratively with other groups within the infrastructure group to determine resolutions to problems and/or issues as they arise, and will join a team of 10. They will also be pre-migration to Windows 10 support as well as post migration support.
In-depth knowledge of applications including Productivity tools (Microsoft Office 2013, Office 365, etc.). They need to possess well-developed verbal communications skills. Keen listening skills, with the emphasis on content and context and are expected to build credibility and confidence with clients. Demonstrated ability to diffuse potential volatile situations as well as provide an articulate, measured and succinct response to a client's problem. Ability to effectively manage client's expectation. Well-developed writing skills; including client documentation & communications, descriptions of problems and issues, along with documenting the solutions.
** Key duties **
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.