Engineering CAD/CAM Software Tech Support Specialist

Software, proprietary, CAD, CAM, Solid Works, Pro E, Manufacturing, Tech Support, Proposals, BSEE
Full Time, Permanent
Market
Telecommuting available Travel not required

Job Description

Contact:bill@caseinteractive.org

732-256-4407

 We will consider candidates with a proprietary software tech support background for this role.

Proprietary Software Tech Support/Sales Engineer

 

Company  is seeking a Sales/Tech Support Automation Software Engineer to assist our efforts in the  marketing/sales department. Primary responsibilities include providing technical demonstrations to potential and current customers alongside our CTO and talented team of Account Executives. In addition to technical demos the Tech Support/Sales Engineer will provide support for the department through training, writing of knowledge base articles, and other technical activities focused on support of the software sales department. This role reports to the CTO and CEO, but has cross departmental interactions and will be a shared resource between sales and our technical team. This position requires a self learner focused on continuing knowledge attainment and a knack for collaboration.

Responsibilities and Duties

  • Achieve and maintain enough Company product knowledge, application knowledge and competitive knowledge to support all pre-sales activities. Pre-sales activities including: answering questions, answering RFPs/RFQs,  software product demonstrations, seminars, and customer software training.
  • Supporting company proprietary automation software
  • Web Cam-Skype demos for potential clients in the manufacturing automation software space.
  • Supporting the sales team with any troubleshooting/bug fixes of software
  • Acting as the proprietary software expert providing customer service to existing customers
  • Provide product training to employees or resellers for all Company software products.
  • Ramp-up new sales personnel to the required technical competence as required by the Director of Sales.
  • Develop technical demo, sales and marketing materials or support the marketing department with the raw materials and copy to be used within sales and marketing materials.
  • Document lessons learned from site visits, customer presentations, competitive weaknesses and other details to continuously improve the sales experience for prospects.
  • Document FAQ knowledgebase articles for use by fellow Company employees.
  • Support the technical portion of the post sale hand off meeting to field services.

Requirements

Qualifications

The following qualifications and skills are expected:

  • 5+ years of software support.
  • 5+ years of PC, networking and technology experience and knowledge.
  • General Microsoft Office technology experience and knowledge.
  • General CAD/CAM experience and knowledge a plus.
  • Experience supporting proprietary software in the past.
  • PRO E or Solid Works experience a plus.
  • 5+ years of manufacturing or IT engineering training experience and knowledge.
  • 5+ years of demo, presentation and seminar experience and knowledge.
  • Willingness to travel internationally
  • Basic electrical and electronics experience and knowledge.
  • Advanced software experience and knowledge.
  • Advanced software experience and knowledge.
  • Advanced  customer support/troubleshooting experience and knowledge.

Benefits

  • Competitive base salary plus bonus
  • Remote Employment opportunities
  • Full-time
  • Generous benefit package including Medical, 401k matching and more.

Posted By

Bill Babik

Clarksburg, NJ, 08510

Contact
Dice Id : 10124613
Position Id : 1876
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