Public Safety Change Manager

V3 ITIL processes;
Full Time
Up to $110,000
Travel not required

Job Description

Public Safety Change Manager         

Salary: up to $110,000 Commensurate with Experience
Excellent Benefits

Brooklyn, NY                     



Job Description

  • Manage and coordinate day to day changes within the Public Safety Organization, supporting the NYPD and FDNY E911 systems; establish and run the Change Advisory Board (CAB);
  • Develop and implement change management strategy;
  • Develop and implement internal and external procedures, policies and strategic change that are beneficial to the organization;
  • Apply a structured methodology and lead all change management activities;
  • Analyze the impact of change and prepare change management assessments and presentations for executives;
  • Identify, analyze, and prepare risk mitigation tactics;
  • Create actionable deliverables for the five:
  • Communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan;
  • Support organizational design and definition of roles and responsibilities;
  • Coordinate efforts with other specialists and stakeholders;
  • Integrate change management activities into project plans;
  • Evaluate and ensure user readiness; manage stakeholders relationships;
  • Track, report and escalate issues; define and measure success metrics and monitor change progress;
  • Run audits for process improvements;
  • May serve as backup for other IT Service roles as needed; and oversee special projects and initiatives as assigned.



Preferred Skills:

  • Strong understanding of change management as defined by the ITSMF industry via the ITIL V3 suite of processes;
  • Hands on knowledge and experience in developing and implementing V3 ITIL processes;
  • Hands on experience in change management principles, methodologies and tools;
  • Hands on experience with the different input/output work flows between each ITIL module;
  • Proven ability to establish and maintain strong working relationships both internal and cross agency/business line, at all levels in an organization;
  • Hands on experience in Service delivery; strong Front Office Customer support skills;
  • Strong organizational skills, ability to prioritize;
  • Strong attention to detail while multi taking;
  • Experienced team player with strong collaborative skills;
  • Strong technical understanding of new technology trends;
  • Strong conceptual understanding of technical understanding of datacenters, enterprise IT architectures, IP networking, local and wide area networks, routing, switching, load balancers, wireless, security, operating systems, data communications, network management, SANS, infrastructure (fiber and copper);
  • ITIL V3 Certified; hands on experience with Enterprise IT Service Management systems such as BMC Remedy or HPs Service Manager;
  • Creative, innovative, flexible, resilient and a strategic thinker; excellent communicator with active listening skills;
  • Strong documentation skills; confident ownership/critical decision maker;
  • Self-managing; metrics data driven individual;
  • Familiarity with project management approaches, tools and phases of the project lifecycle;
  • Work experience with enterprise systems and networks;
  • Work experience with politically charged environments.


Qualification Requirements: 

  1. 6 years experience supervising or administering computer operations including 18 months in a managerial capacity;


  1. Education and Experience equivalent. 


New York City Residency may be required within 90 days of appointment.

To Apply


Please go to and search for Job ID #435516





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and the City of New York are equal opportunity employers.


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Dice Id : 10110574
Position Id : 435516
Originally Posted : 2 months ago
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