WHO IS NICE-MATTERSIGHT
Have you ever spoken with someone and felt as though you just clicked? The magical feeling you get is the result of a personality connection. NICE-Mattersight creates that feeling every day, in call centers and companies around the world, through a unique suite of enterprise software solutions.
We have analyzed over a billion interactions for leading healthcare, travel and hospitality, financial, insurance, tech, telecom, utilities and other clients, and built more than 10 million (and counting) behavioral algorithms that leverage a world-renowned personality model. The resulting products help employees and customers have smoother, faster, more productive conversations with each other in short, better chemistry.
The QA Analyst will be part of Mattersight s Routing Quality Assurance team, responsible for product quality, data analysis and software testing. Mattersight is looking for entry-level individuals who are energized by the prospect of using data to solve real world problems, are comfortable working in an agile and entrepreneurial environment, and will be able to help our company grow. The responsibilities will be challenging, but will reward those who thrive in a fast-paced, client-focused, and entrepreneurial environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Overall project and service quality management
Participate in new product feature design
Develop, modify and maintain standards for software quality methods, procedures and processes
Conduct software testing, troubleshooting, and validation
Review and analyze effectiveness of system modifications
Provide efficient reports on team progress and own assignments
Understand customer requirements
Design and develop solution for test management, execution, and reporting
Participate in change management function to upgrade client systems
Provide analyst support to client and project team
Analyze and troubleshoot technical product and client-specific issues
REQUIRED EXPERIENCE AND ABILITIES
Entry-level candidates with Bachelor s Degree from an accredited University.
Coursework of a quantitative or analytics nature is preferred. This can include but is not limited to: Business, Computer Science, Computer Information Systems, Economics, Engineering, Mathematics, Psychology, Sociology and Statistics.
Detail oriented and ability to manage several concurrent initiatives
We are all different and that is powerful. Variability fuels our business and unites our work. It teaches us that strength lies in differences. To see what matters is our culture, and our culture starts with you.
Your different perspectives inspire us to be better. Your diversity fosters creativity and accelerates our innovation. Your unique skills and abilities make us stand out. Your background and experiences help us reach our full potential.
We are committed to a workplace that is increasingly diverse and inclusive, so be your best you.
NICE Systems is an Equal Opportunity/Affirmative Action Employer, M/F/D/V.