Quality Assurance Tech

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Kforce Technology Staffing
Contract W2, Temp

Job Description

Kforce has a client in search of a Quality Assurance Tech in Seattle, WA.

Key Tasks:
* Overseeing trialist recruiting including distributing screener surveys, verifying eligibility, and submitting information for onboarding to beta programs
* Assisting trialists through the onboarding process as needed via email support
* Tracking trialist reported feedback tickets (bugs, feature requests, general feedback, questions) to ensure owners are correctly assigned, responding directly to general questions/feedback, and escalating where necessary
* Distributing weekly customer satisfaction surveys and consolidating weekly responses
* Identifying themes in customer feedback (including quotes) and sending to team on a weekly basis
* Distributing gift cards to qualifying beta participants
* Maintaining beta FAQ and overall program internal wiki pages
* Own forward/reverse logistics coordination for device trialists
* Coordinate delivery, installation, and/or maintenance appointments for beta trials
* Post Beta, monitor weekly customer satisfaction metrics and provide insights and recommendations to team
* Coordinate/aid in beta device teardown and/or disposal

* Bachelor's degree or equivalent experience in Project Management
* 1+ years of experience in a Quality Assurance or Project Management role
* 1+ years of experience in customer service or technical troubleshooting
* 1+ years of experience managing logistics through a third-party provider
* Experience interacting with customers verbally and digitally
* Experience working with various stakeholder teams (product, engineering, design, operations)
* Experience working in Microsoft Office suite

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Company Information

Kforce is a professional staffing and solutions firm specializing in the technology areas of application development, project management, business analysis, enterprise data management and infrastructure for commercial and government organizations. Kforce has been matching job seekers and employers since 1962. We are committed to having a meaningful impact on all the lives we serve and offer exciting job opportunities across the United States. Kforce specializes in providing strategic partnership in the areas of Technology and Finance & Accounting. Our staffing specialists work to understand your career goals and offer career advice in order to help you become a more marketable technology professional. Your success is our mission. Gain meaningful connections with your skills and our network.
Dice Id : kforcecx
Position Id : ITTVT1918316
Originally Posted : 1 month ago

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