Regional Services Manager - West

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Judge Group, Inc.
Full Time

Job Description

Location: Waltham, MA
Description: Our client is currently seeking a Regional Services Manager - West
Remote (10% travel)

Direct Hire

COMPANY DESCRIPTION:
Are you looking for a fast-paced environment where you can blend your technical curiosity and experience with your passion for helping others (in this case, our customers) succeed in overcoming some of their biggest digital transformation challenges? If so, look no further. We want to talk to you!

JOB DESCRIPTION: Regional Managers are responsible for ensuring the success of large customers. Their primary role is to accelerate the deployment of software, while helping to maintain an organized and smooth services engagement by providing planning, adoption, and operational guidance. Regional Managers work directly with client teams and Project Managers as well as Services Consultants and Architects, Support, Product Management and leadership teams. Communication, technical consulting, and project management skills are paramount to success in this role.

QUALIFICATIONS:

Responsibilities:

  • Lead Generation and Sales - involved with lead generation and works directly with our sales and services teams to position and scope services for the designated geographical regions
  • Engagement management and delivery - owns and oversees ACE engagement planning and delivery ensuring adoption and customer satisfaction
  • Adoption Development - continuously explores and develops new and innovative customer facing solutions that drive adoption and product usage
  • Internal Enablement - identifies, encourages, and oversees development of direct reports ensuring all consultants and architects can perform their role to the quality expected and have continued career growth
  • Marketing & Evangelism - works with Marketing to identify and cultivate customer value stories for internal and external publication. Evangelizes the ACE practice, service offerings, and customer stories through events and social media





Travel and Training Requirements -OR- Management Responsibilities:

  • Occasional travel to client locations and internal meetings is anticipated in this role. 10-20% travel should be expected.
  • Virtual





Required Skills:

  • Degree in Computer Science, Computer Engineering, Information Technology, or Business Administration with a focus on IT
  • Minimum 5+ years Industry experience
  • Ability to demonstrate solid understanding of Dynatrace technology, Services offerings, and Enterprise Software deployments in discussion with clients
  • Ability to provide customers with clear detailed guidance on implementation and adoption strategies
  • Strong communication, presentation, documentation, and project management capabilities
  • Demonstrated ability to lead a diverse team of technical resources to successful engagements in challenging conditions
  • Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results





Desired Experience:

  • Minimum 3+ years of experience in Dynatrace Consulting or equivalent Technical Consulting experience
  • Project management training, experience, and certification
  • Previous management experience in a services organization
  • Dynatrace Associate Certification


Contact:

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


Company Information

The Judge Group, celebrating its 50th anniversary, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices in the United States, Canada, and India. The Judge Group serves more than 50 of the Fortune 100 and is responsible for over 9,000 professionals on assignment annually across a wide range of industries.

Dice Id : cxjudgpa
Position Id : 854228
Originally Posted : 2 months ago

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