Remedy Computer Support Specialist 3 - Active TS/SCI Required.

  • Leidos,
  • Suitland, MD
  • 1 hour ago
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Leidos
Management, System, IT, Foundation, Network, Excel, PowerPoint, Project, Manager, BMC
Full Time

Job Description

Description

Job Description:

Leidos is hiring a Remedy Customer Support Representative 3 - Active TS/SCI required in Suitland, MD. All work is onsite; a candidate must have an active TS/SCI to be considered for this role.

Responsibilities:

- Provide ITSM Suite Management and System Administration support

- Provide support to application users located throughout the National Maritime Intelligence Center (NMIC) and other activities around the world.

-Install, configure, Administer, and deploy Asset Management and Discovery ITSM Suite components in accordance with existing processes and procedures.

-Support project management activities to include providing documentation and training

Minimum Qualifications:

-Active TS/SCI clearance

-5+ yrs of relevant experience

-2+yrs with the Remedy ITSM Suite

-3+ yrs of IT Service Desk experience

-ITIL V4 Foundation certification

-Network+ certification AND A+ certification

-Excellent customer service, problem solving, and oral and written communications skills

-Proficient using MS tools (Word, Excel, PowerPoint, Project, and SharePoint)

-Capable of producing reports, charts, spreadsheets, and database and dashboard data; strong documentation skills

-Familiar with tools such as System Center Configuration Manager (SCCM)

-Capable of using existing enterprise tools to remotely access user desktop views and manipulate system to conduct tactical troubleshooting, verify symptoms, and fine-tune problem description, and to isolate faults and resolve the commonly reported basic problems

-Familiar with HISC Enterprise Sustainment Readiness Management System (SRMS), BMC Remedy®

Pay Range:


Company Information

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Dice Id : SCNCAPI2
Position Id : R-00067446
Originally Posted : 2 months ago

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