Remedy Digital Workplace Developer (Software Developer II)

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Charles Schwab & Co., Inc.
IT, BMC, SQL, System, Management, Change Management, Consult, SDLC
Full Time

Job Description

Your Opportunity

This role will execute tasks related to enhancing and supporting the Remedy Digital Workplace software technology for the enterprise. The Remedy Digital Workplace is a critical component to the IT ordering and service center experience for the firm. This role will be a key developer of enhancements to service offerings, development of new service offerings and order forms, as well as supporting the system operationally to maintain service levels. This role will be accountable for understanding business requirements in terms of stories following agile delivery methods, soliciting requirements for clarity, and development to meet acceptance criteria.

This individual contributor role must demonstrate an innovative attitude and knowledge of the BMC Remedy platform technology, specific to Digital Workplace in support of the Request Fulfillment process area. Candidate must have demonstrated experience and comprehension of programming logic and design, workflow and logic diagrams, SQL and debugging concepts.

What you are good at

  • Organizing work tasks - from identification and assignment, to execution and implementation
  • Recognized SME of the Remedy Digital Workplace product, and motivated by automation and process improvements
  • Workflow and logic designs and diagrams, SQL and debugging concepts
  • Excellent written and oral presentation skills leading to successful interactions with technical and business audiences
  • Soliciting requirements for understanding, collaborating with business requestors to ensure understanding prior to development
  • System documentation, runbooks, workflow and procedure documentation
  • IT Service Management processes - specific to Manage Request Fulfillment, Service Catalog concepts, CMDB/Configuration and Change Management and ITIL
  • Aggressively seeks opportunities for automation
  • Provide improvement ideas to development team peers, and motivate change towards the improvement of the Digital Workplace "front-door" to IT services and support
  • Act as the internal specialist for the tools and technologies in place with a full understanding of their capabilities and limitations
  • Consult and establish relationships with product teams to align process to technology, stakeholders that represent user base - such as ITSM process teams, service desk, end user computing, infrastructure and application teams


What you have

  • 3+ years of demonstrated experience in development and support of the BMC Remedy Digital Workplace (DWP) or Remedy
  • Technical proficiency and experience of programming logic and design
  • Workflow design and implementation, diagrams and building/releasing in a DWP environment or Remedy
  • Experience and proficiency with SDLC and Agile frameworks
  • Excellent written and oral presentation skills leading to successful interactions with technical and business audiences
  • SQL and debugging experience and concepts
  • Experience facilitating Incident Management triage/Problem Management cause identification and remediations. Provides proactive, alternative solutioning where needed.
  • Builds trusted relationships with colleagues around the firm and across multiple levels of the organization
  • Collaborates daily with users, peers, vendor support, external and internal partners


Company Information

At Schwab, we inspire the driven; individuals who want to take ownership of their career and their future. You are appreciated for your work, respected for your unique strengths and rewarded for the possibilities you create for our clients. Working in Schwab Technology is not just a job; it's an opportunity to do the best work of your life. This team drives Schwab's mission to harness the power of data to deliver the next gen client experience. They relentlessly pursue simplification and modernization, laying the foundation for the digital enterprise. They act boldly together to provide security for our clients and enterprise, safeguarding client trust all while delivering on their core commitments to availability, capacity and project execution with excellence and efficiency. If you are looking to be challenged with projects that stretch and grow your abilities, and push you towards further developing your expertise, apply to one of our openings today.
Dice Id : 10228622
Position Id : 2021-67002
Originally Posted : 2 months ago

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