Yum! Brands is instituting a COVID-19 vaccination requirement for health and safety reasons. Effective January 3, 2022, Yum requires that corporate employees are fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation as required by law.
We are looking for a Service Delivery Technician with excellent technical and troubleshooting skills. The primary responsibilities are to troubleshoot, analyze and resolve technical computer issues for onsite and remote customers while providing an outstanding positive customer experience. This position is the second line of PC support and responsible for training and testing new technologies to grow the team's productivity and efficiency. Responsibilities:
- Provides efficient, courteous customer service focused on an outstanding customer experience.
- Provide both hardware and software resolutions
- Perform critical incident processes and all escalation policies and procedures.
- Collaborate with senior technicians to troubleshoot and resolve complex issues.
- Establish an individual growth plan for future career planning.
- Work on selected projects to add innovative
- 1-2 years of experience providing technical desktop help desk and/or support services
- Possess extensive experience supporting a wide variety of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows 7 & 10, OS X, Active Directory, Microsoft Office 2013, Office 365 and mobile devices (iPhone/iPad, Android, Windows Phone).
- Background in service support, customer service or sales training.
- Must be fully vaccinated by January 3, 2022, subject to reasonable accommodation as required by law. Proof of vaccination required.
- Bachelor's degree
- Certified in ITIL Foundation level
- Familiarization with Service-Now
- Familiarization with Cisco Finesse
Yum! Brands, Inc., has over 50,000 restaurants in more than 150 countries and territories, making it a leader in global retail development primarily operating the company's brands - KFC, Pizza Hut and Taco Bell - global leaders of the chicken, pizza and Mexican-style food categories. The Company's family of brands also includes The Habit Burger Grill, a fast-casual restaurant concept specializing in made-to-order chargrilled burgers, sandwiches and more. In 2019, Yum! Brands was named to the Dow Jones Sustainability North America Index and in 2020, the company ranked among the top 100 Best Corporate Citizens by 3BL Media.
As the world's largest restaurant company, we have a clear and compelling mission: to build the world's most loved, trusted, and fastest-growing restaurant brands. The key and not-so-secret ingredient in our recipe for growth is our unrivaled culture and talent, which fuels our results. To that end, we're looking for talented, motivated, team-oriented individuals to join us and have the opportunity be your best, have fun, make friends, and make a positive impact.
We are excited about the future growth of our brands. In fact, as a company we are opening an average of 8 restaurants a day worldwide! This growth creates endless opportunities for professional, as well as personal growth. Customer sentiment and love for our brands is the fuel for our excitement! Taco Bell has been named one of the 10 Most Innovative Companies in the World by Fast Company. Pizza Hut delivers more pizzas than any other pizza company in the world, KFC's still uses its 75-year-old finger-lickin' good recipe, including secret herbs and spices to hand-bread its chicken every day, and the Habit Burger Grill is looking to expand its regional footprint across the country.
Check out some of our great benefits:
• 4 weeks of vacation per year plus holidays
• 2 paid days off per year to volunteer
• Onsite childcare through Bright Horizons
• Onsite dining center (yes, you can eat KFC, Taco Bell or Pizza hut every day!)
• Onsite dry cleaning, laundry services, concierge
• Onsite gym with fitness classes and personal trainer sessions
• Tuition reimbursement, education benefits and scholarship opportunities
• Discounts for life's adventures (ex: theme parks, wireless plans, etc.)
• Generous parental leave for all new parents and adoption assistance program
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
• Comprehensive medical, vision and dental including prescription drug benefits and 100% preventive care
• Recognition based culture and unique, fun events year round
• Healthcare and dependent care flexible spending accounts
• Company paid life insurance
• Grow Yourself Week which is devoted to your personal development