Remote Technical Desktop Support Specialist

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Kforce Technology Staffing
Full Time, Perm
$60,000 - $75,000 annually

Job Description

RESPONSIBILITIES:
Kforce's client, a growing and established IT Services company in San Diego, CA, that provides outsourced IT solutions such as help desk support, managed security, server implementation, networking, and Cloud services, is seeking a Remote Technical Desktop Support Analyst. We are working directly with the Hiring Manager on this exclusive search assignment. This position is 100% Remote. Chosen candidate must reside and already be local in the San Diego Greater area.

Responsibilities:
* The Technical Desktop Support Analyst will perform IT Support relating to technical issues involving Microsoft's core business applications, operating systems, and network systems
* Will develop, coordinate, and implement incident resolutions for existing clients to satisfy their support needs
* Basic remote access solution support: VPN, Terminal Services, and Citrix
* Will be doing level 1 and 2 support
* Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
* Technical Desktop Support Analyst is responsible for system documentation maintenance and review in our ticketing management system
* Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
* Improve customer service, perception, and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests, and incidents that require deeper knowledge support
* Understand processes in our ticketing system by completing assigned training materials
* Technical Desktop Support Analyst will enter all work as service tickets into our ticketing system

REQUIREMENTS:
* Advanced understanding of operating systems, business applications, printing systems, and network systems
* Must have the ability to quickly evaluate problems and either address the issue immediately or escalate
* Experience with the Azure Active Services, 0365 Microsoft stack (Active Directory, Exchange, etc.) is desired
* Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
* Familiarity at the network level: WAN and LAN connectivity, routers, firewalls, and security is a plus
* Diagnosis skills of technical issues
* Confidence and ability to pick up things quickly
* Ability to multi-task and adapt to changes quickly in a fast-paced environment
* Technical awareness: ability to match resources to technical issues appropriately
* Service awareness of all organization's key IT services for which support is being provided
* Understanding of support tools, techniques, and how technology is used to provide IT services
* Typing skills to ensure quick and accurate entry of service request details
* Self-motivated with the ability to work in a fast-moving environment

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


Company Information

Kforce is a professional staffing and solutions firm specializing in the technology areas of application development, project management, business analysis, enterprise data management and infrastructure for commercial and government organizations. Kforce has been matching job seekers and employers since 1962. We are committed to having a meaningful impact on all the lives we serve and offer exciting job opportunities across the United States. Kforce specializes in providing strategic partnership in the areas of Technology and Finance & Accounting. Our staffing specialists work to understand your career goals and offer career advice in order to help you become a more marketable technology professional. Your success is our mission. Gain meaningful connections with your skills and our network.

Dice Id : kforcecx
Position Id : ITWQG1990720
Originally Posted : 2 months ago

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