This position plays a critical role in protecting data. In this role you will provision and deprovision access to applications, systems and platforms. You will ensure access is granted correctly to minimize risk for the firm. You will be working in a fast-paced, queue driven environment.
Essential Job Responsibilities
Provide support for the efficient resolution of access related incidents and service requests for various systems. Work a service request queue and ensure that response SLAs are met. Provide scheduled 24x7 on-call support for Incidents or Outages. Collaborate with multiple internal teams across disparate groups to resolve support issues. Collaborate with stakeholders and clients to resolve support issues. Support system changes, upgrades and installs. Candidate must be a self-starter and have the ability to work independently.
Basic Qualifications for Consideration:
• 2 years of experience working in a queue SLA driven environment.
• 2 years of experience working a client/customer (internal or external) support function.
• Active EFTPS and FDE Clearance
• Experience in one or more of the following areas: Active Directory, Mainframe z/OS Security Products (Top Secret, RACF, and ACF2), Unix/Windows Servers & Distributed Systems.