Provide installation, calibration, maintenance and repair of CAD/CAM equipment and software remotely and onsite at customer s location.
Provide technical advice and support to internal departments (Sales, Customer Service, and Education department).
Conduct either remote (phone, net viewer) or on-site troubleshooting and diagnostic support to customers.
Oversee and maintain parts inventory in order to meet service and repair schedule/demand.
Maintain excellent and accurate communications with the appropriate staff.
Maintain quality logs and records as required by the Quality Management System
Execute all responsibilities as associated with the following subprocess to fulfill Quality System
o Equipment Servicing
Degree or certification in related field - preferred but not required
Strong IT background with CAD/CAM experience required (ITT training/education) - preferred but not required
Excellent IT/PC skills, and have the ability to communicate advanced topics to users with very different backgrounds. - preferred but not required
Good interpersonal communication skills with the ability to work independently and in a small team environment.
Must be detail oriented and have excellent problem-solving and analytical abilities with a certain degree of creativity and latitude.
Ability to travel as required.
Electrical / Electronic and mechanical related work experience preferred
A strong understanding and competency with Windows and equipment operating software, maintaining and diagnosing electronic components, pneumatic and hydraulic systems, precision mechanical parts etc.
Basic troubleshooting skills. Ability to identify common hardware, software and design errors relevant to equipment
Ability to travel/ travel to Canada
Ability to rent a car
A valid driver license that meets our motor vehicle policy
8201 Main Street Suite 12 Williamsville, NY, 14221Contact