Position : ServiceNow Architect
Location : Fayetteville, AR
Interview Mode : Phone then Video
Duration: 4-6 months
High level Scope( See Attached JD for details): Plan and execute end to end implementation of ITSM, ITOM and provide architect level guidance and consulting. Also plan UAT, Training and Go-live activities with other stakeholder teams.
ServiceNow Architecture -
Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL. ITBM, ITOM processes within ServiceNow platform.
Implement technology specific best practices and standards.
Analyze and Evaluate alternative solutions and recommends cost effective and efficient solutions
Proposes data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
Translates requirements into functional and technical requirements
Design and develop Servicenow data model to support process integrations, ITAM & CMDB
Strong customer service and excellent verbal/written communication
Ability to understand ServiceNow lifecycle, multitask, time management skills
Provide oversight and coordination between onsite/offshore team
Reviews and refines designs for usability, reviews testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results
Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
Evaluation new features and produce comprehensive analysis and recommendations.
Participate and own product roadmap planning, BCP/DR, testing, etc.
Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, technotes, and testing, etc.
Process Management and Project Coordination
Assists in development of project estimates, contributes to defining project timelines, project plans and milestones
Instructs, assigns, reviews the work of other team members, including the review of high-level designs, detail designs, code, and test plans and results
Performs all development lifecycle activities and provides quality assurance for the work of other team members
Reports status to management as necessary
Mentors and coaches other team members, facilitates individual team member development of technical, functional, and industry skills
Minimum of 10 years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management; At least 4 years of experience with ServiceNow.
Strong working knowledge in all aspects of Service Management, Asset and Configuration Management and ITIL practices
Design and development of RDBMS systems specifically with Oracle SQL
Practical experience with agile methodologies/tools
Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business
Experience with leading a geographically separated customers and onshore/offshore teams
Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.
Application & database designing skills (Oracle, MySQL, MSSQL etc)
Experience of working with ServiceNow platform for global customers
Experience of performance compliant design, sustainable solution architecture
Integrations (Web services, REST API's)
UI designing experience (HTML5, XML, CSS) CMS expertise in SNOW
Synchronous and asynchronous design aspects
Education, Training or Certification
BS or Equivalent Experience in Computer Science / Information System Management
Service Now Implementation Specialist, ITIL