We have the below position with our Client and Please let me know your interest in the same.
Job Title : Resource Management Representative
Duration : 3+ months
Location : Orlando, FL
About the role: Need someone to work on incident tickets. Customers may raise tickets related to the ServiceNow product (frontend issues). This person has to identify which team has to address the issue and ensure that it is assigned appropriately. Must understand priority of tickets.
Look for knowledge of technology, computers and basic networking interest when you talk to the candidates.
Mode of Interview
Act as the initial reviewer of arriving incidents for the determination of correct assignment group and categorization
Work with tools, other dispatchers, team leads and managers to determine the best person to handle the incident
Monitor incoming queues and transfer queues for new incidents and incidents that need to be reassigned
Schedule technical resources on the Company Workforce Management portal
Work with managers to build team schedules
Monitor resource schedules to ensure proper distribution of workload
Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
College or Tech school graduate is preferred Skills and Experience:
Thanks & Regards,
Shiva Arva | Resource Manager
Phone: +1 408.498.5522 | e-mail: email@example.com
Tranzeal Incorporated 2107 N. First Street, #500 | San Jose, CA 95131