Resource Manager - Human Resources Business Partner

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eXcell, a division of CompuCom Systems, Inc.
Full Time

Job Description

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.

The Human Resources Business Partner will provide comprehensive management for 75-100 contract employees and function as their management of communication to eXcell, a division of CompuCom.

Level Overview:

  • Information Technology resource management background (5+ years)
  • 3+ years Employee Relations / Human Resources experience
  • 1 year of experience with group facilitation
  • Experience with negotiations within a business environment
  • Excellent written and verbal communication skills
  • Strong problem-solving and conflict resolution skills
  • Excellent customer service skills
  • Ability to work independently and make strategic recommendations
  • BA or BS Degree or equivalent professional experience


1. Resource Management:

  • Track and manage assignment end dates for all associates
  • Proactively manage redeployment of associates
  • Develop associate relationship as source for candidate referrals
  • Leverage associate / client relationship to expand customer projects and leverage business opportunities
  • Contact new employees in the first week of work and maintain a minimum of monthly contact
  • Travel to major sites on a quarterly basis to leverage relationships with the customer and the associates
  • Maintain knowledge / competency around employment law
  • Troubleshoot issues of benefit and pay inquiries
  • Facilitate moves / changes of current team due to exits, new openings, etc. to best benefit the client and associates
  • Coach the associates on performance / attendance issues, documenting in JobDiva
  • Facilitate conflict resolution between team members, leads, clients, etc.
  • Inform associates of involuntary exits (end of assignment, performance, attendance, etc.)
  • Coordinate monthly check-in meetings with team leads and Ops Leads
  • Act as liaison between Leads and recruiting to help facilitate screenings for open positions
  • Provide recognition to the team, including identifying monthly All-Star winner
2. Associate Relations:
  • Assignment, preference for next assignment
  • Previous work experience, skillset
  • Career goals and direction, training
  • Set employer expectations in terms of company policy
  • Primary focal point for consultant / associate issues
  • Performance Reviews, salary reviews
  • Client feedback
3. Client Relations:
  • Develop and maintain client relationships to ensure employee performance
  • Includes travel to client sites
  • Work with client on associate end dates / extensions
  • Regular communication with the client regarding changes, staffing, etc.
  • Participate in regular meetings with the client to provide updates on staffing
4. Administrative:
  • Assure CompuCom administrative processes work for associates
  • Assure employees follow processes (timecards, etc.)
  • Employee orientation
  • Maintain live resource report on RM SharePoint
  • Approve time off requests based on available coverage for team / site
  • Assist associates with submitting expenses, timesheets, use of eXcell / CompuCom tools
  • Submit pay change requests to RM Team manager for approval
  • Pay / data changes
  • Open reqs for new / backfill positions
  • Submit new hires, requesting network accounts and laptops
  • Send exit instructions and process exits
  • Submit employee change forms for tracking
  • Send reporting instructions, policies, and required training to new hires
  • Provide information on FMLA / EAP to associates as needed
  • Assist associates with booking travel
  • Special projects as assigned
5. Backfill for RM Team Manager:
  • Complete weekly resource reports for client which include current headcount, upcoming hires / exits / changes, and recruiting updates
  • Complete monthly attrition report for the client
  • Participate in high-level meetings with client and eXcell / CompuCom management
  • Work with Service Delivery Manager and Program Director for scoping / pricing new business
  • Roll out new required trainings to team, initiate annual training renewals for team in Q1
  • Complete stack-ranking in Q1 using feedback from RMs, Leads, and metrics
  • Using metrics select quarterly / annual All-Star winners
  • Review / approve pay increase requests from RMs
  • Assist client with answering billing questions
  • Facilitate weekly team meeting with eXcell leadership dedicated to the client account, ensuring follow up on ARs assigned
  • Point of contact for changes to processes regarding staffing, new hires, exits, attendance
  • Maintain all policy documentation specific to the client account, with annual reviews / updates
  • Continually review current processes, procedures, trainings, etc. to ensure maximum efficiency
  • Create new trainings / presentations as needed to guide team to success
  • Facilitate and present quarterly town hall meeting for eXcell associates at the client site
  • Monitor attrition rates and proactively seek out solutions to reduce attrition and improve employee satisfaction
  • Point of escalation for issues unable to be resolved by dedicated RM

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit

Company Information

eXcell™ started out as Excell Data back in 1991 in Bellevue, Washington and rapidly grew as a privately held IT professional services firm. We were acquired by CompuCom in 2001. Our culture is passionate, collaborative and results-oriented. We pride ourselves on our long standing customer and associate relationships which have been the foundation of our continued success.
Dice Id : excell
Position Id : 20-02141
Originally Posted : 3 months ago