Position: SAP - CS / SM / SD Business Analyst
Location: Fort Myers, FL
Compensation: $$ Market Salary Range + 10% Bonus + Excellent Benefits + Paid Relocation
This Client is a global medical device company and a leader in new product development and medical education in orthopedics.
They are actively seeking a SAP CS/SM Analyst III who works directly with the Customer Service departments within Arthrex to develop efficient, well structured, well documented technical solutions for SAP Customer Service /Service Management (CS/SM).
Responsible for hands-on functional configuration in SAP CS/SM & SD modules.
Provide SAP CS/SM support performing required system configuration, various testing activities (regression and project related), along with following the established change management process.
A successful candidate must be able to analyze and document business flow from end to end.
Understand how applications support business processes and apply this knowledge to solve defined business problems.
Design and deliver high quality solutions through system configuration and/or requesting technical development that meet overall business requirements.
Interface with BRM and business process owners to facilitate process improvement and develop new functionality.
Develop documentation for systems and processes.
Effectively transfer knowledge to the customer for on-going support.
Develop and manage project plans for your area.
Understand customer needs and quantify appropriate actions.
Design, document, and implement unit, integration, and parallel test plans.
Production support experience across a broad of set of SAP CS/SM and SD functionality.
Capability to partner with the business and jointly develop technology enabled solutions.
This is an in-office position located Fort Myers, Florida; it is not a remote position.
Bachelor's degree is required.
5+ years of hands-on experience with SAP CS /SM & OTC.
Must have ability to perform configuration for SAP CS/SM and SD.
Experience configuring and delivering SAP solutions with Service Contracts; Warranties; Notifications; Repair Orders; Service Orders; Pricing; Resource related billing.
Experience working with business process flows for consignment sales.
Experience working with functionality of Equipment; Serialization; Task lists, SAP Installed Base.
Experience with HP ALM tool.
SAP experience in the medical devices, biotech, healthcare or Pharma industries.
Experience with validated systems.
SAP’s Solution Manager, including process and performance monitoring.
Understanding of the ASAP methodology.
Experience with SAP upgrades desired.
Experience using LSMW, SAP Query desired.
Experience with EDI, IDOC desired.