Position: SAP Applications Service Manager
Location: St. Louis, MO
Compensation: $115,000 - $135,000 + $20,000 Bonus + Excellent Benefits + Paid Relocation
This Client is a leading vertically-integrated global manufacturer and distributor of chemical products. They are the world s leading producer of chlor-alkali products and vinyls, the number one supplier of epoxy materials, the number one global seller of membrane caustic soda and chlorinated organics and the number one North American seller of chlorine, bleach and hydrochloric acid.
The Company's principal manufacturing facilities produce and distribute sporting ammunition, law enforcement ammunition, reloading components, small caliber military ammunition and components and industrial cartridges.
The Application Service Manager will focus on monitoring and managing the performance and quality of service of business transactions using SAP S/4 HANA 1709 for Finance, Manufacturing, Commercial and Supply Chain processes and users globally.
Partner with the Business Owners, IT and managed service providers for incidents and enhancement prioritization.
Partner with the Business Owners, IT and managed service providers for incidents resolution, testing and facilitate user acceptance with the Business.
Partner with the IT and Business groups to gather enhancements requirements and communicate to Managed Service Partner.
Demand Management for enhancements.
Assess the need, impact, urgency and communicate to the managed service provider.
Manage these enhancements with a Change Advisory Board.
Manage the development, testing with the managed service provider.
Facilitate UAT with the Business.
Release Management: Partner with the IT team to ensure Global Production Readiness for a seamless launch AMS is alongside a rollout project).
Oversee overall governance and quality assurance prior to transport.
Manage transports across the SAP landscape using ChaRM.
Lead critical incidents events to quickly restore service and follow-up with problem management to identify root cause and corrective actions to prevent re-occurrence.
Prepare and conduct metrics reviews with key stakeholders.
Routinely review metrics to identify trends and recommend actions for continuous service improvements.
End-to-end service accountability to ensure SLA adherence, performance, and change management expectations.
Serve as escalation point and facilitator for the Business and/or IT partners concerns and issues.
Serve as the Managed Service Partner escalation point person for day to day operational issues.
Bachelor s Degree; Computer Science, MIS or a related field.
10+ years of hands-on experience working with SAP.
7+ years as an SAP Application Service Manager for a Global SAP System.
Excellent organizational, analytical, written and verbal communication and presentation skills.
Attention to detail, self-motivated and self-directed.
Strong interpersonal skills which provide the ability to establish and build working relationships with individuals throughout the organization.
Ability to work in team oriented, collaborative environment, with people at all levels of the organization.
Approximately 10-25% travel required, within US and abroad, as needed.
Knowledge and experience SAP support experience for Supply Chain and/or Commercial and/or Finance and/or Manufacturing processes is preferred.
Knowledge of S/4 HANA suite of applications is preferred.