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Advanced Software Talent
3 years plus of SAP FICO BS background
Contract W2, 24 Months
Depends on Experience
Work from home available

Job Description

Direct W2 employees only! No 3rd party agencies!

Local San Francisco Bay Area candidates only!


The Order Management group within Channel Operations and Access and External Affairs at Genentech is responsible for ensuring that Genentech's products reach the right customers at the right time. The Order Management (OM) team within Channel Operations has three primary responsibilities for serving our customers and patients; orders, reverse logistics, and customer care. The Channel Business Systems Analyst II will be responsible for supporting the OM team to ensure maximum system uptime and the optimization of the OM technology stack for the benefit of our patients, customers and employees: • Work with team, partners and vendors to ensure the OM technology stack is running optimally and efficiently. Systems; SAP, Sales Force Service Cloud, Hybris, Value Track, EDI/B2B layer and Medallia. • Provide excellent level 1 & 2 systems support to internal users that are responsible for the order, reverse logistics and customer care portions of the order to cash process. • Serve as a primary liaison between OM and our partners such as Pharma Informatics and our vendors like ValueCentric; establish and maintain a collaborative partnership with all key contacts. • Lead and/or participate in system upgrade, user improvement, technical enhancement or launch readiness projects and facilitate efforts to optimize master data, gather audit information and fulfill reporting requests. • Collect, analyze and synthesize business needs across OM and help prioritize and communicate these to our partners/vendors. • Understand the order to cash process as it relates to OM systems to provide excellent production support; prepare requirements for bug/fix and system enhancements. • Communicate current status of systems issue and projects, including timing, prioritization, testing, resource needs, training requirements and process impacts. QUALIFCATIONS:
• Bachelor Degree in Information Systems, Engineering or related field. • A minimum of 2 to 4+ years' related work experience in business process analysis, systems development/management, IT project management, preferably gained in the pharmaceutical/biotechnology or related industry. • Demonstrated expertise in business process analysis and system concepts, as well as a solid understanding of the overall software development lifecycle (SDLC) or Agile software development. • Demonstrated proficiency in sales portion of SAP SD module or other ERP system. • Knowledge of order to cash; order management, channel inventory, customer service and/or reverse logistics. SKILLS: • Must have at least 3 years of SAP order to cash experience and a solid understanding of SAP. Additional systems such as Sales Force Service Cloud, Value Track, EDI/B2B are a plus; working IT knowledge, not necessarily a programmer. • Strong communication & presentation skills with demonstrated ability to communicate complex business and analytical findings to a variety of levels within the organization. • Strong project and process management skills; proven ability to manage multiple tasks to conclusion, on time and without compromise to quality of work output. • Has served in a Business Analyst role and has the ability to solve for ambiguous situations using strong analytical and problem-solving capabilities & skills. • Understands system and business needs and had demonstrated ability to prioritize based on importance to business. • Demonstrable orientation to teamwork and customer service; partners well with others and develops collaborative working relationships.

Company Information

Since 1979, Advanced Software Talent has developed programs that are specifically designed to find and deliver world-class talent to technology-driven companies. With three decades of trendsetting work in our back pocket, we have earned a reputation for honesty, quality, and integrity.
Dice Id : atstaff
Position Id : 7189842
Originally Posted : 3 months ago

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