SCCM Administrator (Tier 3)

IT, Management, System, Windows, SQL, Excel, Desktop, Automated, VBScript, XML, CCNA, Security, MCSE
Full Time

Job Description

Position Title SCCM Administrator (Tier 3)

Location San Antonio, TX

  • Manage DHA IT Infrastructures utilizing SCCM Current Branch and Tanium Core Platform, to include Threat Response, Comply, Discover, Deploy, Patch, Protect, Integrity Monitor, Asset, and Map modules.
  • Install, configure, and maintain the Tanium platform and modules at the proper approved release levels. Assist End Users in the deployment of the Tanium client. Perform ongoing maintenance to ensure server health, including database and server maintenance.
  • Install, maintain and administer the Tanium instance, to include granting access, managing permissions, setting up workflows and the proper 2-person integrity for actions and other required administrative actions.
  • Modify the SCCM configuration and Server Management System (SMS_DEF.MOF) to collect information from the registry and Windows Management Instrumentation (WMI) repository. Analyze SCCM and Tanium log files and the current enterprise configuration.
  • Troubleshoot and help remediate sites experiencing SCCM and/or Tanium issues.
  • Assist with migrating user files and settings using migration tools, such as Microsoft User State Migration Tool (USMT).
  • Monitor ongoing operations and sustainment activities for potential problems, improvements, staffing issues, and End User shortfalls.
  • Utilize default and ad-hoc reporting tools to provide asset, software, and hardware intelligence, software and hardware metering, and license management reports. Produce and update SCCM, Tanium, and SQL reports for enterprise and customer needs. Utilize PowerShell, WQL and SQL to develop new reports and modify existing reports. Deliver reports on routine and as needed basis. Generate standard and dynamic reports in multiple formats such as web based, MS Excel, PDF, etc., per customer's request. Manage and maintain EM Dashboards.
  • Provide patch management support and maintenance window operations. Validate deployment plans for compliance within existing performance limitations of the enterprise servers' software. Provide a status report before and after updates and remediation actions are executed.
  • Create, update, deploy, troubleshoot, and remove objects in the SCCM and Tanium environments, sites, distribution points (DPs), and clients based on provided guidelines. Create, update, and delete dynamic and static collections and groups, reports for installation, modification, and removal of applications.
  • Create custom test environments to provide proof of concept before implementing into production. Maintain disaster recovery capability and procedures for the SCCM and Tanium environments. Maintain and update daily, weekly, monthly, and quarterly checklists for enterprise configuration management and preventative maintenance. Send notification to customers and groups prior to and after implemented requests or modifications.
  • Design and deliver applications and application packages using available enterprise management products and tools that provide scripting capabilities for MHS/DHA enterprise delivery. Manage application baselines and configurations and fully test integration. Leverage VMware and virtual design and delivery models. Understand and integrate STIG settings into applications and packages for compliance. Provide IAVM compliance for applications and application packages. Thoroughly evaluate, validate, and execute application packages and validation cases, and ensure that packages provide detailed logs; document and provide evaluation results. As required, work with site administrators to troubleshoot package deployments, removals, and modifications
  • Create desktop, EUD, and server images utilizing technologies such as Business Desktop Deployment (BDD), Microsoft Deployment Toolkit (MDT), Windows Deployment Services (WDS), Windows Pre-installation Environment (WinPE), Windows Automated Installation Kit (WAIK), and Pre-Boot Execution Environment (PXE). Create, implement, and deploy images for enterprise workstations and servers; develop and document processes to deploy zero-touch images (ZTI) for an enterprise environment utilizing SCCM OSD. Maintain and update imaging documentation.
  • Create custom OSD Task Sequences utilizing Microsoft scripting technologies and components, such as PowerShell, VBScript, WMI, .NET and XML for captured images; assess and validate non-standard hardware / software, to include new enterprise SCCM OSD related products, to ensure operability in the enterprise; provide a report on results. Provide enterprise administrators with current drivers for assigned hardware within the OSD process. Ensure appropriate drivers are used for assigned hardware. Add, distribute, and install images.
  • Provide senior level technical support for troubleshooting of OSD related issues.
  • Send notification to customers and groups prior to and after implemented requests or modifications.
  • Manage and operate the ITC environment, ensuring system performance and availability requirements are met.
  • Develop ITC processes for establishing testing environments
  • Ensure changes are not implemented in ITC environments without appropriate approvals and documentation.
  • Resolve ITC incidents and problems

Knowledge and Skills:
  • IAT-II - one of the following: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, or SSCP
  • MCSA or MCSE
  • Excellent oral and written communication skills;

Education and Experience :
  • Experience working in or with Defense Health Agency or other military medical environment;
  • Experience leading or supporting one or more SCCM implementation projects.
  • 3-6 years of experience with SCCM

MID Level : 4-6 years of relevant experience

Senior Level: 6-8 years of relevant experience
Dice Id : 10430981
Position Id : 43729
Originally Posted : 3 months ago
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