SCCM Administrator

SCCM Engineer/ Admin
Full Time
Depends On Experience
Travel not required

Job Description

POSITION: SCCM ENGINEER/Administrator 
 
JOB SUMMARY:
 
IIa is seeking an SCCM Engineer/Administrator to join an existing team to assist in the management and administration of SCCM Current Branch in support of software deployment, patch management, operating system deployment, and inventory and reporting.  The selected candidate will be required to work with cross-functionally with other technical teams to troubleshoot issues, support projects and design solutions.  The selected candidate will also assist with custom reporting, which will require a working knowledge of SQL queries.
 
REQUIRED EXPERIENCE:
 
● Customer Service Experience, strong competency interacting with higher level managers internally and externally
● 3+ years of experience in managing teams to develop and deliver quality SCCM solutions to Federal Government counterparts as customers
● SCCM Experience, firm grasp on Administering and Maintaining SCCM in an O&M capacity 
● Ability to collaborate within a team dynamic to assign tasks and follow through to completion
● Ability to communicate issues/concerns while also providing viable resolutions
● Ability to adapt quickly to changing requirements and tasks
● Ability to provide innovative solutions to customer requests utilizing existing tools
● Ability to work cross-functionally and work transparently
● Proactive and possess great interpersonal skills, must be able to lead by example and be hands-on
● Ability to introduce new technology and more efficient methods to meet customer needs
● Drive a culture of operational and service excellence to deliver increased efficiency and effectiveness of IT service operations
● Ability to create and deliver reports that clearly depict team accomplishments and value
● Ability to present information to customer in a clear and concise manner which allow them to make informed decisions based on team recommendations
● Strong analytical and problem solving ability
● Knowledge of Change Management and Configuration Management principles and tools in an Information Technology Environment.
● Experience using SQL Server and SQL Management Studio to create queries and reports
● Experience with Scripting (PowerShell, VBScript, etc.)
 
DESIRED EXPERIENCE:
  
● Knowledge of System Center Operations Manager
● Knowledge of System Center Orchestrator
● Experience in a Microsoft Active Directory environment, including knowledge of group policy, DNS, DHCP, and VPN technologies
● Experience using Remedy Service Desk to track service requests and tickets
● Familiarity with software packaging and formats such as MSI, and troubleshooting installation of software packages.
● Team Management/Leadership
● Project Management
 
JOB DUTIES:
 
● Responsible for managing and maintaining deployment tool platform (SCCM)
● Troubleshoot all areas of SCCM as required
● Responsible for scheduling and delivering software deployments to designated workstations
● Responsible for understanding end user computing environment and providing guidance and recommendations to customer based on industry best practices for Windows OS Management, including software deployments, patch management, and OS Deployment
● Meets regularly with government and team managers to understand priorities and to ensure the successful completion of deliverables
● Consistently meet deadlines established by management and is accountable for adhering to established procedures, and communicating risks, issues, and solutions.
● Attends weekly technical support meetings. Routinely shares ideas for enhancing services, deployments, and improving the customer experience
● Prioritizes and delegates tasks appropriately 
● Provide training to support groups/users
● Create new and update existing documentation detailing procedures and processes
● Maintain a professional manner when dealing with users, clients, colleagues and managers
● Willing to take on new responsibilities to meet changing business demands
● Attention to detail when performing job functions
● Other duties as assigned
 
CERTIFICATIONS: 
 
● Required
o SCCM certification (required within 3 months)
● Desired:
o Technical certifications (any of A+, Network+, Security+, Microsoft (MCSE/MCSA/MCP/MCITP/MCDBA or equivalent), Microsoft Windows 7/10 Certifications, or similar)
 
EDUCATION & SPECIAL TRAINING:
 
Bachelor’s degree in technical field required, or experience in lieu of degree.
 
OCCASIONAL ON-CALL MAY BE REQUIRED
Dice Id : RTL177984
Position Id : 487172
Originally Posted : 2 years ago
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