SDWAN Activation Tech

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Apex Systems
Technician, Ethernet, Protocol, Network, VPN, Access, Security, Software, WAN, Manager, Excel, Performance, Networks, Director, LAN, Circuit, Circuits, Hardware, Routers, Switches, Wireless, Alcatel, Systems, Protocols, TCP, IP, ATM, UNIX, ISP
Full Time

Job Description

SDWAN Activation Technician

Location: Remote

***All interested and qualified candidates can email their resumes to ***

The Role

This position will be responsible for the testing of layer 1 and layer 2, implementation of services at layer 1, 2, and 3, including private line services; Ethernet, Multi-Protocol Label Switching (MPLS), Virtual Private Network (VPN), Dedicated Internet Access (DIA), Voice, Security, Managed Services and Software-Defined Wide Area Network (SD-WAN) suite of products. Responsibilities will also include product and systems knowledge related to the activated services, technical validations, pre-testing, troubleshooting, activation and post activation with customers.

The Main Responsibilities

• Complete activations for external customers with little oversight

• Partner with the applicable departments to trouble shoot activations for customers such as Customer Care Manager's, Account teams and Field Ops

• Troubleshoot post activation issues.

• Excel at processing orders according to Service Level Agreements (SLAs), M&P's, On-Time Performance objectives and quality standards.

• Excel at managing the assigned queue (May be an Automatic Call Distribution (ADC) call queue where assigned) to maintain service level objectives.

• Utilize Versa Networks SDWAN Director to activate customers appliances.

• Navigate the Cisco Dashboard to onboard and configure products.

• Maintains and supports the network infrastructure.

• Provide top level escalation support for Leadership

• Design and build customer configurations

• Update all systems and databases with careful attention to detail.

• Provides accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.

• Leverages knowledge to provide support to peers and provides new hire training.

• Organize and complete special projects assigned by Leadership.

• Utilize flexible scheduling to work outside of normal business hours in support of customer requests.

• Provide top level escalation support for Leadership

• Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.

• Maintain a commitment to safe practices and holds others equally accountable.

• Complete designated amount of work in a specified timeframe with a high degree of quality.

• Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.

What We Look For in a Candidate

Minimum Qualifications:

• Assoc degree or equivalent education

• 7+ years related experience in specific area or equivalent.

• May require technical certification.

• Knowledge of Wide Area Network (WAN) and Local Area Network (LAN) Topologies

• Understanding and ability to interpret Circuit Designs

• Intermediate experience with implementation of Circuits: DS1, DS3, Optical, Ethernet, and DWDM

• Intermediate experience with Network Hardware including Routers, Switches, Wireless Access Points

• Intermediate experience working with Internet and Private Network Solutions

• Intermediate experience working with Voice over Internet Protocol (VOIP) Equipment or Solutions

• Intermediate experience configuring Customer Provided Equipment (CPE) Routers and Switches

• Excellent negotiating and persuasive skills to lead teams through change.

Preferred Qualifications:

• Bachelor's Degree or equivalent experience in Operations, Technology or related field

• Certifications on related telecom or networking field. (3 certifications preferred - Cisco Certified Network Associate, Cisco Certified Network Professional, and/or MEF. Juniper or Alcatel)

• Experience in working in a fast-paced environment and dealing with ambiguity (thinking outside of the box).

• Intermediate knowledge of Open Systems Intercommunication model, working knowledge of TDM, Ethernet, Voice, MPLS, Internet Protocol, DWDM and Classless Inter-domain Routing (CIDR)

• Intermediate knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco

• Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay and Juniper

• Layer 2 and 3 Hardware and Software plus Juno OS, DNS, Radius, UNIX

• Exposure to Network Design (LAN, WAN and ISP) and troubleshooting

• Intermediate knowledge of all Ethernet Topologies

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

Dice Id : apexsan
Position Id : BHJOB2374_1212132
Originally Posted : 2 months ago

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