SalesForce Service Cloud

Service Cloud, Implementing Case Management, Designing Agent console, Configuring Case Routing from Email, Establishing Case/Agent Automation systems, Building Case Analytics
Contract Corp-To-Corp, 6 Months
Depends on Experience
Travel required to 10%.

Job Description

 

Salesforce Service Cloud Specialist (SERVICE CLOUD EXP. MUST)
Location: Remote
Duration: 6 months with high potential for extension 
Job Responsibilities:

  • Must have advanced knowledge of Salesforce Service Cloud Salesforce Service Cloud Superbadge is a plus.
  • Project involves integrating applications with Salesforce Service Cloud and requires the experience and ability to analyze, configure, customize, optimize (suggest best practices) and document the solution.
  • Must have strong experience in:
    • Designing/updating Agent Console
    • Implementing Case Management Features
    • Displaying Service Level Actions
    • Configuring Case Routing from Email
    • Creating a knowledge-sharing platform
    • Establishing Case/Agent Automation systems
    • Building Case Analytics
  • Solid understanding of Lightning Console, Case management tools, Entitlement management, Case email, Case routing, Lighting, Automation tools, Reports & Dashboards, Licensing.
  • Communicates and collaborates with external/internal customers and stakeholders to analyze information and business needs to deliver functional and technical requirements to applications development teams along with business solutions to the company
  • Responsible for conducting prototypes, developing functional specifications, data mapping, function mapping, setting of configuration tables and setting of transaction/ control tables
  • Leads evaluation and implementation of process improvements including needs analysis, scope definition and test plan development and execution
  • Elicits requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, data, and workflow analysis
  • Assists in security/ authorization set-up, user documentation, data interface design, data migration and reconciliation
  • Evaluates information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Investigates processes and identify root cause problems
  • Collaborates with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
  • Acts as the liaison between the business units, technology teams and support teams
  • Identifies and brings to the attention of department management internal controls deficiencies.

Qualifications:

  • Must have advanced knowledge of Salesforce Service Cloud
  • Need very Sr. resource who can design, implement & Integrate.
Dice Id : 10314299
Position Id : 7225358
Originally Posted : 2 months ago
Have a Job? Post it