Service Delivery Project Manager

MS Project, SharePoint, Visio, MS Office Suite, Agile, Waterfall, SCRUM, Kanban, PMP
Contract W2, Contract Independent, Contract Corp-To-Corp, 10 Months
Depends on Experience
Travel not required

Job Description

System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance your agility, business value, and competitiveness. We are focused on becoming a trusted partner to our clients and we have built a $141M+ company around understanding and anticipating their unique needs. With a pool of over 800 associates covering a full spectrum of expertise, System Soft Technologies has been sculpting a foundation of success for more than 20 years

Job Summary:

Hands on with Service Delivery Project Manager   strong communications

Responsibilities:

  • The position will require a strong background and experience in Project Management and Vendor Management.
    Strong background and experience in Organizational Management, Process Engineering and Operations.
    Provide and issue resolution, develop Process Engineering, and conduct Business Analysis for IT client Managed Network Services (MNS) Enterprise wide.
    Assist with leading and developing the delivery and roll-out of highly successful, customized projects.
    Effective Oral and written communication skills and the ability to build strong professional relationships.
    PMP Certification and 30% travel required.
    Maintain the HVS implementations for client Hospital campuses, working closely with the agency Network Engineer.
    Maintain the HVS transformation strategy which would include meeting with and educating site contacts, performing site inventory, ordering, and staging equipment, installing solutions, and coordinating the disposal of removed assets and provide end user support.
    Develop and document new client HVS processes as needed.
    Manage and maintain the implementations for client Infrastructure Modernization projects, working with the agency Network Engineer.
    Manage the planning and implementation of Audio Video conferencing improvement and upgrades throughout the client Hospital campuses.
    Reconcile the client voice services inventory to the bill.
    Disconnecting RUs for all client sites that are not in use.
    Also reconcile the bill to the new HVS database.
    Create centralized reporting on Service Catalog requests and Incidents.
    Establish and manage the adherence to the client MNS processes.
    Collect, consolidate, and manage client MNS issues so that they may be discussed and brought to resolution with vendors.
    Follow up and follow through with all aspects of a project
    Seek opportunities to initiate new technology improvement projects.
    Other special projects and duties as assigned.

Experience and Qualification:

  • Strong background and experience in Project Management and Vendor Management-Required-5Years  
    Strong background and experience in Organizational Management, Process Engineering and Operations-Required-5Years
    Process Engineering and Business Analysis for IT Network Services Enterprise wide-Required-5Years
    PMP Certification-Required
    Expert level knowledge of standard PM tools (MS Project Professional, SharePoint, Visio, MS Office Suite)-Required-5Years
    Demonstrated success managing large complex programs/projects utilizing multiple delivery methodologies (Agile, Waterfall, SCRUM, Kanban)-Required-5Years
    local to metro atlanta area.

     

     

Dice Id : 10118461
Position Id : 6857532
Originally Posted : 5 months ago
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