Business Analyst

salesforce admin, salesforce service cloud, federal government, agile, BA
Full Time
$100,000 - $110,000

Job Description


ITCON Services is seeking to hire a motivated, driven, and technically knowledgeable Senior Salesforce Business Analyst to join our team. The Senior Salesforce Business Analyst will be responsible for leading and performing all aspects of a software application development and/ or O&M contracts, including building and leading development teams, working with analysists, developers, performing Salesforce configuration, and other project responsibilities to deliver successfully on projects. Responsibilities will include but are not limited to, following SDLC best practices, sprint and release planning, understanding customer needs, conducting business analysis, monitoring development/ execution, conducting work-product acceptance, facilitating user acceptance, reporting, and quality assurance of project process flow.


The candidate will be expected to work with minimal supervision, employ effective time management skills to organize and handle multiple highly visible priorities, projects, and products simultaneously. Additional tasks will include advising and instructing project teams on process improvements to promote efficient project delivery and adherence to processes and standards (e.g. PMI and Agile frameworks).


At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, commuter benefits, work-life balance,and the opportunity to work alongside an amazing and growing team.


This opening is for a full-time salaried position located in the ITCON Services headquarters in Southwest DC, steps away from L’Enfant Plaza metro station. Candidate will be dividing time between client site and ITCON office. Applicant must be a permanent resident or citizen of the United States and clearable for Public Trust clearance with the U.S Government.

Required Skills and Qualifications

  • Bachelor’s degree in Management Information Systems or related field preferred
  • 6+ years in the Information Technology industry
  • 3-5 years of Salesforce experience with Salesforce Service and Salesforce Partner Community Cloud configuring Themes, Page Layouts, custom objects, list views, and handling complex processes with Flow and Process Builder.
  • 2+ years of experience with SOQL, Salesforce reports and dashboards
  • Experience of at least one Full Software Development Lifecycle (SDLC) of Salesforce implementation
  • 8+ years of experience as a Business and Quality Analyst
  • Ability to analyze and translate functional business requirements from stakeholders into detailed tasks for Design and Development teams
  • Strong research and analytical skills
  • Strong testing skills
  • Strong written and oral and communication skills
  • Attention to details
  • Ability to communicate and present complex technical concepts and analysis to technical and non-technical audiences
  • Expert level understanding of SDLC and best practices
  • Agile practitioner
  • Ability to learn new technologies quickly
  • Self-motivated and thrives in a team environment
  • Able to multithread and move multiple projects forward

Desired Skills and Certifications

  • Salesforce Administrator Certification
  • Salesforce service cloud consultant certification 
  • Salesforce community cloud consultant certification 
  • Experience with Federal Government Customers
  • Agile certification/ Product Owner certification
  • Recruiting experience
Dice Id : RTX14faa3
Position Id : 6924571
Originally Posted : 1 month ago
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