Direct hire position for a Business Support Analyst
Location: Irvine, CA.
Business Support Analyst will be responsible for supporting the technology needs of the Division by participating in the analysis and improvement of existing business processes by leveraging technology, participating in implementation and support of technology projects, and providing end-user and training support to business users.
Responsibilities include day-to-day break-fix support as well as implementing enhancements by means of analysis, requirements gathering, functional design specification, testing, training and documentation.
Understands end-to-end business processes across the business and customer lifecycle.
Coordinate with business analysts to understand user requirements. Tracks and documents changes for functional and business specifications; writes detailed universally understood procedures for training and communication purposes.
Acts as a liaison between project team leadership and end-users, technical and business analysts, consultants, and other stakeholders in the analysis, design, configuration, and testing of business solutions.
Experience supporting end users
Experience working as a liaison between IT and other departments
Excellent communication skills
Salesforce Administration Certification a big plus.