Salesforce Configuration Analyst

IT, Security, Systems, Analyst, CRM, Director, Excel, PowerPoint, SAP, SQL
Full Time

Job Description

About the Team

It's an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents. Our IT team has 4 different departments: Information Security, IT Service Delivery, Business Enabling Systems, and IT Commerce & Customer Engagement.

Whether it's online or in our stores, the work that the IT team does is instrumental in PetSmart's success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

About the Job


The Business Systems Analyst delivers technology planning, data management, analysis, and testing for PetSmart Charities' business enabling systems. This role delivers projects that are on time, fully tested, and that meet the objectives of the business. This role serves as a Super User/Admin and supports moderate to complex systems with a focus on CRM (Salesforce), grant management software (SmartSimple), and their related business processes. This position has significant impact in all areas of the organization and ensures that mission critical systems and applications are provided in a timely and efficient manner. This role is on the PetSmart Charities IT team and reports to the Director of Strategy.

This role is with PetSmart Charities. PetSmart Charities is a 501c3 non-profit. PetSmart Charities website is

Essential Duties and Responsibilities
  • Ensure business needs are met by aligning systems technology to the overall business strategy.
  • Responsible for maintaining systems configuration and administration.
  • Collaborate with leadership and peers to support effective functionality around customer relationships and grant management.
  • Lead the identification of risks/opportunities and communicate in a timely manner to the business, recommending strategies to achieve key goals and metrics.
  • Integrate all processes and systems to fully optimize customer experience as well as grant management activities.
  • Execute data analysis to identify and communicate opportunities for the organization and provide recommendations to working teams/leadership.
  • Responsible for leading the functional and technical training to support utilization of the system and adherence to defined business processes.
  • Manage contractors and/or consultants as applicable to ensure project outcomes are met.

Supervisory Responsibilities
  • None.

Travel Requirements
  • None.

Education and/or Experience
  • Bachelor's degree in business, IT, computer science or related field required with 5+ years related experience and/or training in business systems, or equivalent combination of education and experience.
  • Experience in user training and facilitation of key business processes.
  • Nonprofit industry experience preferred.

Technical Skills
  • Must poses intermediate skills in Microsoft Office Suite (Excel, Word, PowerPoint, and Teams).
  • Salesforce management and administration experience highly desired.
  • Experience with SmartSimple or other nonprofit grant management systems highly desired.
  • SAP, web development, and SQL experience preferred.
  • Excellent written and verbal communication skills.
  • Exceptional project management experience.
  • Must demonstrate business acumen.
  • Must possess excellent problem-solving, analytical, and critical thinking skills.
  • Must possess outstanding organizational skills, including attention to detail.
  • Must demonstrate ability to build partnerships/relationships with internal and external partners, leveraging interpersonal skills to build trust.
  • Must be able to multi-task in a fast paced, dynamic environment.
  • Must demonstrate a high level of intellectual, professional, and interpersonal ability and flexibility.

About the Culture

Our home office offers outstanding amenities in a fun and rewarding workplace including:
  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • "Top Dog" gym with equipment, fitness classes, massage therapists and personal trainers
  • "Sit & Stay" Caf serving fresh breakfast and lunch options
  • Starbucks cart-productivity at its finest!
  • "Lil' Paws" learning center and onsite daycare facility
  • Volunteer events with PetSmart Charities
  • Learn more about #LifeAtPetSmart here:
  • Check out Associate stories and share in some celebrations at PetSmart:
  • Explore PetSmart Benefits here:
  • Learn more about #LifeAtPetSmart in the IT space from our team members:
Dice Id : 80112043
Position Id : 3060
Originally Posted : 2 months ago
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