Acumen Solutions drives excellence - not only in our performance, but also in the results we deliver for our clients. We are a global cloud consultancy that combines the insight of our strategists, the vision of our innovators, and the ingenuity of our engineers to achieve this extraordinary impact. The Fortune 500 trust us to build solutions focused on growing revenue and profits by amplifying competitive advantage and strengthening customer relationships. Our groundbreaking solutions in the public sector streamline operations and improve productivity. We apply this same focus on excellence to our unparalleled social responsibility program, generating sustainable impact across our local communities.
Roles and Responsibilities
The candidate will be responsible for leading projects through the requirements definition and solution design phases. The candidate will be responsible for the overall solution design to meet the business requirements and fulfill user stories, and for leading a team of resources through the build, test, and deployment phases. The candidate must demonstrate progressive leadership in the full life cycle of the software development environment.
Through user story definition, logical data model design, functional system design, and best-practice methodologies, you will be responsible for the detailed design of enterprise-level Salesforce and related technology projects from inception through production support. You will be responsible for providing industry best practices as a trusted advisor to key business and technology stakeholders and identifying areas of product growth.
Experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success
Expert level understanding of a CRM product suite, such as Salesforce, Siebel, MS Dynamics, etc.
Extensive experience with configuration and customization of a CRM product suite
Experience defining business requirements, writing user stories, and providing detailed system and functional designs
Experience in documenting business processes and wireframing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
Experience integrating CRM systems with different business systems, basic understanding of programming logic and constructs, and their use in software development
Experience with CRM replatform best practices
Minimum Bachelor’s degree in Computer Science or related field, Graduate degree preferred
Must be willing to travel (average 50%)
Must be authorized to work for any U.S. employer
Must meet skills and experience mentioned above in Specific Experience
6+ years direct experience in software development life cycle
4-6 years experience in Salesforce configuration and implementing CRM systems
Proven experience in overseeing the direction, development, and implementation of CRM software solutions
Specific knowledge of CRM SaaS products; Salesforce ideal
Strong knowledge of CRM software quality assurance best practices and methodologies
Working experience with ERP, BSS, and OSS enterprise software systems a plus
Must have excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem solving skills
Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
Must share a non-branded sample Solution Design Document and present it to an Acumen Solutions interviewer
Acumen Solutions offers the opportunity for growth and advancement, as well as a competitive base salary, annual performance based incentives, medical benefits & 401k.
As a leading management and technology consulting firm, Acumen Solutions offers a range of challenging and rewarding opportunities whether you’re just starting out in your career, looking to advance your career, or seeking a senior leadership position. Acumen Solutions employees are ambitious, committed, passionate problem solvers.
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