Salesforce Functional Analyst

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Analyst, Consulting, GPS, Management, Systems, Sales, Excel, Recruiter
Full Time
Work from home not available Travel not required

Job Description

Salesforce Functional Analyst

Deloitte Consulting LLP's Government & Public Services (GPS) Digital Government team is creating a new model for a new age: we're a creative agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. Data is our heart, Agile is our passion, and user experience is our soul. We help government deliver next-generation citizen experiences, reshape how work gets done, and rewire the way government intersects with technology. That's the power of driving disruption. That's Digital Government

Work you'll do

As a Salesforce Analyst in the Technology group you will:

  • Support Implementation and Operations Management best practices
  • Lead and support tasks and portions of the project scope on engagements related but not limited to Systems Implementation, Operations & Maintenance and Helpdesk Operations
  • P erform analysis and diagnosis of client issues
  • Demonstrate a foundational understanding of the client environment and overall project scope
  • Identify and solve problems using analysis, experience, and judgment
  • Independently perform tasks with some guidance to execute a portion of the project scope
  • Documentation is necessary and should be well aware of contributing to user stories, test scripts, training materials

The team

Digital Customer

Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets.

Professionals will serve our clients through the following types of work:

•Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities

•Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video

•Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models

•Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption

•DigitalMix | an integrated set of platforms to enable business re-platforming


• Perform configuration and customization of the Salesforce platform

• Prior experience in a fast-paced, client-facing environment

• Assist in re-engineering business and system processes

• Ability to create and groom user stories in JIRA

• Perform functional unit testing and conduct user acceptance testing

• Translate user stories to the technical team and get clarifications from the business

• High Level of Proficiency with MS Excel, PPT, Visio

• Strong-minded, ability to work independently and collaboratively in dynamic team environment

• Extremely organized and able to track simultaneous tasks

• Participate in and/or lead efforts to develop and execute testing, training and documentation

• Act as a user advocate to ensure overall system usability and adoption

Produce tangible deliverables (requirements specifications, design deliverables, status reports, project plans)

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

Company Information

Dice Id : 10106525
Position Id : E20ROSCFR71779-CM
Originally Posted : 2 months ago

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