Salesforce Functional Solution Architect - Fulltime - Raleigh, NC (Remote)

Service Cloud, CRM, Sales Cloud
Full Time, Long term
Depends On Experience

Job Description

Our client is looking for a Salesforce Functional Solution Architect for a Fulltime job in Raleigh, NC. Below is the detail requirement.

Job Title:Salesforce Functional Solution Architect
Location: Raleigh, NC (Remote)
Duration: Fulltime
  • The FSA will work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement
  • Specific areas of concentration include:
  • Building a clear requirements development strategy for each customer engagement.
  • Leading discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations.
  • Organizing and driving process reengineering sessions.
  • Identifying and creating an inventory of customer process pain points and gaps in best practices.
  • Defining Personas.
  • Documenting requirements in User Story format.
  • Performing rapid analysis and decomposition of complex business information into functional process components.
  • Performing business process modelling, user experience modeling, and basic technical architecture diagramming.
  • Interpreting technical and business strategy roadmaps and applying a detailed technical solution.
  • Building and demonstrating prototypes in Salesforce.
  • Presenting to C Suite level audiences as well as technical teams.
  • Participating and guiding customers through user acceptance test planning and execution.
  • Leveraging multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities).
  • A strong understanding of Salesforces capabilities and limitations.
  • Experience in several mid to enterprise level Salesforce implementations comprised of the following:
  • SFDC Sales Cloud
  • SFDC Service Cloud (including CTI)
  • SFDC Communities
  • 3rd Party App Integration
  • Data Migration
  • Custom Development
Education and Required Experience:
  • Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent preferred
  • 5+ years of experience as a CRM Business Analyst or Product Owner for mid-to-large sized organization(s)
  • 3+ years of consulting experience leading business transformation projects
  • Experience with configuration and familiarity with custom development
  • Sales Cloud and Service Cloud experience is preferred.
  • Experience with other CRM software preferred (Siebel, Clarify, Vantive, Peoplesoft, NetSuite, RightNow, etc.)
  • Experience developing LOE's in conjunction with the technology team
  • Strong presentation and communication skills
  • 2 out of 3 of the following Consultant Certifications: Sales, Service, or Community Cloud
  • Located and able to work in the U.S. from a home office and able to travel approximately 25% post COVID
Dice Id : 10120137
Position Id : 2021-24654
Originally Posted : 1 month ago
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