Salesforce Senior Manager

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MATRIX Resources, Inc.
Accounting, Agile, Analyst, CRM, Customer Service, Developer, Development, Director, ERP, Manager, Management, Metrics, Project, Project Manager, Sales, SalesForce, SDLC, Supply Chain
Full Time
Telecommuting not available Travel not required

Job Description

Market-leading, Global Supply Chain and Retail Technology giant seeking a-Senior Manager of Salesforce.- This Salesforce manager will own-responsibility-for delivering and supporting capabilities on the Salesforce and Financial Force platforms to internal and external customers.- The role works with business leaders to collate, plan, and prioritize business needs.

 

 

Day-to-day responsibilities include:

 

     

  • Coordinating-and managing-the development of the service strategy for internal customers

     

  • Supporting-engagement for demand planning and demand management conversations with assigned business partners around their needs for ETS related services

     

  • Developing roadmaps for IT tools to ensure platform reliability and functionality

     

  • Establishing governance process around modification and utilization of tools

     

  • Reporting-and escalating-service delivery metrics-

     

  • Holding-regular customer service delivery quality reviews-

     

  • Working-closely with the business to understand,-translate and professionally push back on-business needs where needed.-

     

  • Organizing, planning and managing projects (or working with assigned Project Manager) and ensuring all related SDLC activities are executed with quality and within schedule

     

  • Providing-oversight and accountability for initiatives which could include projects, requests and/or incidents for various lines of business across domain area

     

  • Day to day management of teammates including setting priorities and monitoring progress of the team relative to established objectives and priorities

     

  • Assist team with facilitating requirements and business objectives

     

  • Provide thought leadership to improve the effectiveness and efficiency of existing systems

     

 

You might be a fit if you have:

 

     

  • 10+ years of experience with the IT Service Delivery-

     

  • 5+ years detail-oriented project manager experience managing complex IT projects

     

  • 5+ years of Salesforce team leadership experience

     

  • Managing delivery and support of Salesforce platforms

     

  • 5+ years team leadership

     

  • Experience with Agile and Waterfall methodologies

     

 

Bonus points if you have:--

 

     

  • Strong technical domain experience in Salesforce, Financial Force, Sales Cloud/Service Cloud platform

     

  • Working knowledge of utilizing Microsoft Development tools and other platforms

     

  • Strategy/roadmap and planning experience

     

  • Ability to influence and negotiate agreement on scope and schedule with business partners

     

  • Ability to communicate ideas in both technical and user-friendly language

     

  • Excellent operational sense to integrate product and process improvements

     

This is an excellent opportunity to join a fast-paced and cutting edge tech firm in East Cobb. Fantastic benefits including generous base salary and quarterly paid bonus, equity options, robust PTO, and full suite of medical benefits.

 

 

 

Category: Accounting / Finance,Manager / Director,ERP/CRM Developer / Architect / Analyst


Company Information

MATRIX brings a true Agile perspective to technology staffing and solutions. This makes it easier for candidates to get great work and for clients to get great work done. What’s behind it all? Three things: (1) more agility – we think fast, act fast, and bring more agility to Agile itself; (2) more stability – with 30+ years in business, incredibly low turnover, and a reputation for doing the right thing; and (3) an ability to see below the surface – in our recruiting, our consulting, and everything we do. It’s how we’ve become one of the top 25 staffing firms in the U.S. and the go-to partner for IT and Telecom jobseekers.
Dice Id : matrixga
Position Id : 154936

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