Salesforce Service Cloud Consultant

What Working at Hexaware offers:

Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.

With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles.

At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.

We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day.

What would you do?

Job Description: Salesforce Service Cloud Consultant

Location: Washington DC (4 days onsite in a week)

Seeking a hands-on Salesforce Consultant to work onsite with our customer-facing team. The ideal candidate will have deep experience in Salesforce Service Cloud and Experience Cloud, strong requirements-gathering capabilities, and the ability to translate business needs into solution designs and user stories. This role includes functional and production support, deployment activities, and customer enablement.

Key responsibilities

• Gather and analyze business requirements; facilitate requirement workshops and create user stories from requirements
• Configure Salesforce Service Cloud and Experience Cloud to meet business needs
• Develop solution design documentation and detailed functional specifications
• Provide day-to-day functional support for the in-scope Salesforce application
• Support production enhancements and configuration changes for the application in-scope
• Assist customer teams with training, walkthroughs, and demos for key users
• Produce and submit Daily Status Reports to stakeholders
• Manage deployments and migrations between development and QA orgs
• Work within Agile methodology; participate in sprint planning, stand-ups, and retrospectives
• Communicate clearly and professionally with technical and non-technical stakeholders

Required qualifications and skills

• Proven hands-on experience as a Salesforce Consultant focused on Service Cloud and Experience Cloud
• Strong experience running requirement workshops and converting requirements into user stories
• Experience configuring Salesforce Service Cloud and Experience Cloud features and components
• Ability to produce clear solution design and functional documentation
• Experience with deployments and migration processes across orgs (development QA production)
• Excellent written and verbal communication skills
• Salesforce Administrator certification plus Service Cloud and Experience Cloud certification(s) are required

Preferred qualifications

• Prior experience working in Agile environments
• Experience supporting production Salesforce applications and handling enhancements in live environments
• Experience delivering customer training and user enablement sessions

Working conditions

• Onsite role (location details to be provided by the hiring team)
• Full-time assignment with regular collaboration with customer stakeholders and project teams

Equal Opportunities Employer:

Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.

Find out more at Hexaware.com.