Salesforce Support Administrator

Salesforce
Contract W2, 6 Months
Depends on Experience

Job Description

REMOTE position until employees are back in office 

Location - Riverwoods, IL 

Our client is looking to a Salesforce Support Analyst that will support business process development, tracking, reporting and training.

  • Needs analysis, user management, configuration, customization, report and dashboard development, data management, campaign management, and training and support for Salesforce and AppExchange applications
  • Participate in data hygiene projects such as Account, Contact, Lead deduplication
  • Participate in end user needs and process analysis to provide "best practice" recommendations for correct implementation, tools, and customizations
  • Create and manage users, profiles, roles, custom objects, fields, layouts, record types, workflows, flows, validations, and the process builder
  • Manage dashboard development and reporting
  • Design regular reporting for leads, sales opportunities and customers; ad hoc report creation as needed by Sales Management and reps and other departments
  • Act as a tier 1 point of contact and support for Salesforce users and power users
  • Participate in development and updates of training materials and communications to the user group
  • Conduct training of Salesforce to users
  • Work with Salesforce developers on system extensions, customizations and integrations
  • Participate in process improvement activities
  • Participate in regularly scheduled update meetings with IT and management to revisit application success factors and ensure incorporation of additional user requirements
  • Participate with cross functional teams and SFA Governance board to address strategic business issues involving CRM and sales operations
  • Diagnose support requests for a variety of systems integrated within Salesforce, such as Eloqua Marketing Automation platform, CongaGrid, Salesforce CPQ, Einstein, ZoomInfo, Outreach, DocuSign

 

Qualifications:

  • 1+ years related experience with Salesforce, or a combination of Salesforce and other CRM platforms with experience in configuration, customization and reporting.
  • Bachelor's Degree in Marketing, Information Systems, or related discipline
  • Some knowledge of customer relationship management (CRM) data structure and functionality
  • Strong analytical, problem analysis and problem-solving skills
  • Previous sales or marketing experience a plus
  • Above average proficiency in MS Excel.
  • Average proficiency in MS Word, PowerPoint and Outlook
  • Salesforce Certification a plus
  • Strong communications skills including the ability to facilitate meetings, prepare concise documentation, write business cases, prepare presentations
Dice Id : itassoc
Position Id : SFadminF16
Originally Posted : 1 month ago
Have a Job? Post it