Scrum Master

Certified Scrum Master (CSM), Professional Scrum Master (PSM), and/or SAFe 4.0 Scrum Master (SSM) preferred.
Contract Corp-To-Corp, Contract W2, C2H W2, 1 Year
Telecommuting not available Travel not required

Job Description

Scrum Master

 Our client is seeking a Scrum Master capable of leading one to three scrum teams with a focus on guiding the teams towards improving the way they work.  The successful candidate will have a proven track record of delivering world-class products within complex digital environments to advance our platform and applications.

As a Scrum Master you will be a key member of a passionate team focused on collaboration across business and technology to drive forward software development projects relating to enterprise level customer care portals.


  • Guide effective agile teams with a sustainable and productive cadence.
  • Use best practice, understand and facilitate the software development process.
  • Uphold, defend, coach, and mentor agile values and principles as expressed in the Agile Manifesto.
  • Master up to three scrum teams concurrently with a focus on improving effectiveness and performance.
  • Organize and facilitate staffing, daily stand-ups, reviews, retrospectives, sprint/release planning, demos, and other Scrum-related meetings.
  • Track and report the team’s velocity and sprint/release progress to all stakeholders.
  • Identify problems, impediments, dependencies, and other team dysfunctions, and then facilitate quick resolution.
  • Partner and influence the broad corporate environment effectively using strong verbal and written communication.
  • Resolve conflict through arbitration, negotiation, reasoned discussion, or escalation.
  • Nurture self-organizing, high performing teams through servant leadership and mentoring.
  • Encourage, support, and guide continuous improvement of the team, its products and processes.
  • Ensure the team operates and evolves within organizational guidelines and standards of practice.
  • Maintain the respect of the team, external stakeholders, and management.



  • Prior experience with customer care portals, preferably in a telco environment.
  • Agile software development in a .Net environment.
  • Strong Servant-Leadership Identity.
  • Effective communicator, written and verbal.
  • Ability to influence.


Requirements (Mandatory)

  • A Bachelor's degree in Business, Information Technology, or related field.
  • 3 years’ experience as a scrum master managing multiple teams including scrum of scrums.
  • 5 years’ experience in a structured project management environment with a demonstrated appreciation for disciplined project management.
  • Experience using Jira to manage the agile projects.
  • Thorough understanding of enterprise software development in a .Net environment. 
  • Strong Technical background and familiar with IT terminology.
  • Ability to apply technical knowledge using Agile development principles
  • Proven experience building strong working relationships and working successfully in cross-functional/cross-geography teams.
  • Ability to quickly understand the scope of the project and identify key success and risk factors.
  • Excellent verbal, written and communication skills.
  • Strong presentation and facilitation skills.
  • Prioritize multiple tasks effectively.
  • Enthusiastic team-player, team leader as well as a self-starter.
  • Comfortable working with ambiguity and evolving priorities.
  • Flexible, yet firm in approach to managing the project.
  • Proficiency with Microsoft Office Suite (Word, Excel, Access, Visio, and PowerPoint) and system documentation tools.
  • Certified Scrum Master (CSM), Professional Scrum Master (PSM), and/or SAFe 4.0 Scrum Master (SSM) preferred.
  • Experience in managing Sharepoint sites and content.
  • PMI PMP certification is a plus.
Dice Id : 10358828
Position Id : SM03
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