Application Support Analyst

Application support, code release, system performance, application development, 3rd party application, ETL, SQL, FTP/SFTP, web development, web server, relational databse, networking, infrastructure
Full Time, FTE
Telecommuting not available Travel not required

Job Description





Senior Application Operations Analyst

Related job titles include: Senior Application Support Analyst or Senior Production Support Analyst. 

Job Description:

  • Protect and insure the stability of operational systems as well as maintain the integrity of the data they contain

  • Monitor and evaluate system performance and identify variances between expected and realized results

  • Track, report on and proactively respond to performance variations

  • Define and respond to alerts and incidents per agreed SLAs

  • Improve early detection of issues through automation

  • Manage code releases to pre-production and production environments

  • Drive improvements to the change and release management processes to ensure optimal success ratios

  • Assist in the definition of processes and standards related to production functions

  • Partner with Infrastructure and Application teams during system design and development to identify and recommend changes to improve system performance

  • Provide timely resolution and communication of tickets in the production support queue

  • Troubleshoot, isolate, resolve and report on production issues

  • Determine the root cause of incidents and make recommendations for prevention in the future

  • Enforce compliance requirements for all supported environments

  • Collaborate with hardware and software teams to prioritize known defects and intermediate workarounds

     Minimal Qualifications

  • Bachelor’s degree in computer information systems, computer science or similar field (additional years of experience may be considered in lieu of degree)

  • 6+ years’ experience in production support or similar roles involving internally developed and/or 3rd-party applications

  • Working knowledge and/or experience in various underlying technologies including:

    • Relational databases (Oracle or SQL Server)

    • Web servers

    • Messaging protocols

    • ETL

    • Web development platforms (.Net, Java, etc.)

    • Application monitoring and alerting

    • Query and reporting tools

    • FTP/SFTP

  • Experience with networking and infrastructure components such as DNS, load balancers, firewalls and proxy servers

  • Experience with SQL scripting and queries 

    Desired Qualifications

  • Experience with CRM, ERP or other enterprise-level application platforms

  • Experience with the definition, acquisition, configuration, implementation and maintenance of packaged applications

  • Experience supporting both on-premises and cloud-based solutions

Posted By

Kristie Odom

Home Office Austin, TX, 78732

Dice Id : 10125499
Position Id : 607114
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