Senior Associate Desktop Engineer

Office 365, VMware, Window 10, VDI, Desktop Support, Technical Support
Full Time
$85,000 - $95,000
Work from home available

Job Description

This is a new opportunity with our longest standing clients.  This position can be located in Dallas, TX or Chicago, IL.  Amazing benefits!  

  1. Must have hands on experience supporting a desktop environment all Windows / O365.
  2. Prior experience supporting VDI and infrastructure environments/ packaging software, deploying desktops.. VMware
  3. Must have an interest in new software and technology, the tools and apps change all the time so someone who can adapt.

Responsible for improving the overall end user experience through automation and design.  This position will be responsible for developing and improving the end user desktop environment.

The role will provide operational support for the existing and future end user computing architectures. Responsibilities also include designing solutions to support existing and future services and enhance security posture.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

  • Packages application deployments for end user environment using VMware AppStacks

  • Preserves end user profile settings with VMware DEM

  • Troubleshoot application installation, performance, and runtime issues within the desktop and mobile environments

  • Maintain Operating System base builds to include feature updates, software updates, and/or vulnerability remediation

  • Meet with Business, IT and Security Leaders to develop requirements and communicate changes to the environment

  • Challenge the status quo with new ideas and drive innovation for the end user experience

  • Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments

  • Automate processes in the end user experience space

  • Designs, develops, enhances, debugs, and implements software

  • Maintain and troubleshoot Office 365 environment

  • Process new hire email provisioning requests

  • Maintain and troubleshoot the Equitrac printer environment

  • Troubleshoots production problems related to desktop and mobile software applications

  • Addresses problems of systems integration, compatibility, and multiple platforms

  • Assists in the evaluation and recommendation of application software packages, application integration and testing tools

  • Remove barriers and obstacles from end user technology to enable the business

  • Provide tactical and strategic input on the overall End User experience

  • Provide on-call support according to assigned schedule (4 times per year) 

  • Document changes, policies and procedures and drawings

  • Contribute to projects of various sizes and schedules.

  • Perform other duties as assigned

Technical Skills:

  •  Experience supporting Windows desktop operating system environments

  • Experience deploying applications across the enterprise desktops using modern tools

  • Experience with a scripting language

  • 1 year of experience packaging software for deployments

  • Minimum of 1 year of experience with VMware DEM

  • Minimum of 1 year of experience with O365

  • Experience with delivering VDI environment leveraging VMware Horizon and instant clone desktops

  • Desktop Application Troubleshooting


Education and/or Experience:

  • Bachelor of Science in Computer Science or related degree or equivalent experience

  • Minimum of 1 years’ experience in a desktop engineering or end user experience role

Dice Id : solpart
Position Id : 7537535
Originally Posted : 1 week ago
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