Project Manager

Project Manager, ITIL, c#, .Net, Java, SQL
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 137,000+ Ideapreneurs working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 8.6 billion for for Financial Year Ended 31 st Mar, 2019.

We offer an integrated portfolio of products, solutions, services, and IP through our built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.

Role: Project Manager

Location: Plano, TX

Position: Full Time

Key Skills:

  • Project Management Skills
  • Hands on Experience in C#, .Net or Java technologies
  • Expertise on SQL Server or Oracle DB

Job Description:

To manage and ensure that the project schedules are adhered to as per the client specifications and deliveries are as per the time and quality standards.

(1.) Co-ordination with On-Site Engineers and attending customer calls

(2.) Raising risks| issues and escalation to senior management and customer

(3.) To create all quality documents| collect metrics data and conducting Audits. To perform Value creation and KM activities.

(4.) To create project plans and keep track of schedule for on time delivery as per the defined quality standards

(5.) To ensure process improvement and compliance| and participate in technical design discussion and to review technical documents

Additional Requirement:

Responsible for Monitoring and Maintaining SLAs, Preparing RCA, triaging Major Inclidents and Co-ordinating Problem Management Calls

Responsible for the Delivery and SLA Metrics tracking and Periodic reporting

Provide technical support to customers by answering emails, phone calls and online questions

Solve issues in a timely manner, ensuring limited downtime for the customer

Communicate with all levels of an organization conveying technical information in a manner in which business leaders can understand

Research required information using available resources

Excellent communication skills - verbal and written

Excellent customer facing abilities and customer service skills

Be a strong team player with a personal commitment toward the business and its customers

Flexibility to Work in Shifts and On Call Support

Qualification

Able to demonstrate the ability to undertake the above responsibilities

A passion for Service Improvement

Experienced Service Management professional

ITIL Qualified

Previous experience as a Team Lead or demonstrable experience in leading virtual teams

Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines

Expert knowledge of ITIL disciplines

Excellent leadership and people management skills

Excellent customer facing/customer service skills

Hands on Experience in C#, .Net or Java technologies

Expertise on SQL Server or Oracle DB

- EOE Disability/Veteran

Posted By

Deepshikha Sharma

Dice Id : hcl001APP
Position Id : 5949078
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