Senior Desktop Engineer

ARM, Apple, Application virtualization, Automation, COTS, CRM, Communication skills, Computer engineering, Customer support, Dell, Desktop, Documentation, Education, Financial software, HP, IBM, Integration, Issue tracking, Laptop, Leadership, Microsoft App-V, Microsoft Lync, Microsoft Office, Microsoft Outlook, Microsoft SCCM, Microsoft SCOM, Microsoft SharePoint, Microsoft Windows, Microsoft Windows 7, Microsoft Windows Azure, Migration, Patch Management, Production management, RESTful, Reporting, Research, SAN, SAP BASIS, SPAM, Security, Skype, Software, Software deployment, Symantec, System deployment, System imaging, Systems engineering, Team leadership, Technical support, Training, Troubleshooting, VDI, VMware, Vulnerability management, Windows PowerShell
Full Time
Depends on Experience

Job Description

Evolver is seeking a Senior Desktop Engineer to work in San Francisco, CA.

Responsibilities:

Senior Desktop Engineer will provide day-to-day support of all workstations and laptops.  This position will be the technical expert on all areas of end user system support. 

  • Provide senior level workstation/laptop support
  • Lead or support workstation/laptop related projects
  • Build and maintain workstation/laptop images
  • Manage, deploy, and support desktop security patches
  • Research and remediate desktop security vulnerabilities
  • Mange, support and maintain all Windows 7 and 10 workstations/laptops and some Mac laptops
  • Mange, support and maintain all workstations/laptop COTS and custom built in-house software
  • Systematically resolve issues related to workstations and laptops
  • Manage and resolve workstation/laptop security issues i.e. virus, spam etc…
  • Directly interface with customers on a day to day basis
  • Provide technical recommendation and guidance to customer
  • Provide support for ticketing system
  • Document issues/problems
  • Work closely with System engineers to resolve issues
  • Be available for rotating on-call schedule
  • Report directly to Desktop Team Lead and Production manager
  • Provide technical guidance to junior desktop engineers

Qualifications:

Required:

  • 7 to 10 years workstation and laptop support
  • 7 to 10 years Office 2010, 2013, 2016 and Office 365
  • 7 to 10 years supporting HP, Dell, or IBM Workstations/Laptops
  • 7 to 10 years supporting financial applications
  • 7 to 10 years managing system images
  • 7 to 10 years managing/deploying workstation/laptop refresh
  • 7 to 10 years of patch management and vulnerability management
  • Bachelor’s Degree required.  Will consider years of experience and/or certifications in lieu of Degree.

Desired:

  • Strong Documentation and communication skills
  • Office 365 migration experience
  • Experienced in automation of application/system deployment and management 

Technical Requirements: 

  • Expert Windows 7 and 10
  • Expert Office 2010, 2013 and 2016
  • Expert HP, IBM Workstations and Laptops
  • Expert Symantec End Point
  • Expert Patch management
  • Expert Financial applications i.e. Reuters, Eze Castle
  • Expert System build, deployment and maintenance
  • Expert Outlook support and troubleshooting
  • Expert SharePoint client end support
  • Strong familiarity with desktop security products
  • Critical Skills:
  • SCCM Packaging, Patching, Deployment
  • Advanced SCCM Integration using REST API
  • MS Teams and O365 Integration
  • PowerShell App Deploy Toolkit
  • PowerShell App Wrapping

Desired:

  • Intermediate Lync, Skype client support
  • Intermediate CRM client end support
  • Experienced with Microsoft Intune
  • Experienced with Jamf
  • Education, Training or Certifications (required and desired):
  • Relevant Microsoft Windows certifications are desired but not required
  • MS InTune
  • Azure ARM Templates
  • Azure Automation
  • CICD pipeline integration
  • VMware Horizon VDI
  • VMware Workspace One
  • Application Virtualization (MS APPV or VMware App Volumes)
  • MS SCOM

Training and Certifications: 

Relevant Microsoft Windows certifications are desired but not required  

Dice Id : 10123391
Position Id : 2020-3598
Originally Posted : 3 weeks ago
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