Senior Desktop Support Analyst

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Robert Half Technology
Analyst, AntiVirus, Backup and Recovery, Desktop Support, Exchange, Hardware, Technician, Telecommunications, Windows
Full Time
$70000.00 to $90000.00 yearly
Work from home not available Travel not required

Job Description


The Sr. Desktop Support Technician is a versatile, high profile position responsible for providing helpdesk, hardware, software, and systems support to include supporting a Microsoft Windows and Office 365 environment. Responsibilities include network support, servers, telecommunications, desktop and application issues.

Essential Duties and Responsibilities

* Administer users for cloud-based Office 365 platform, including SharePoint, OneDrive, Skype For Business, Exchange/Email platform administration, and creation of accounts for new employees, providing technical support to existing users of the system and deactivating usernames for departed employees.

* Administer other IT systems as adopted by the organization

* Monitor antivirus, active directory, and other server activity

* Resolve network/computer issues

* Setup and configure new computers

* Maintain spreadsheets of hardware Assets and IP addresses

* Remote fix of workstations using LogMeIn and TeamViewer or any other remote software tool

* Monitor, resolve and maintain all conference rooms audio/visual connections and software

* Willingness to rollup sleeves to install hardware or wiring in ceilings, floors, server rooms or other office locations to ensure proper connectivity and operations of the various hardware equipment

* Maintain network documentation as directed

* Participate in the creation, implementation and continual improvement of standards, processes and procedures required to deliver high quality service

* Administer all users on Skype platform, including creation of accounts for new employees, providing technical support to existing users of the system and deactivating usernames for departed employees.

* Review the helpdesk performance indicators and SLA with vendorsQualifications, Knowledge Skill Required

* Bachelor-s Degrees or technical training in Information Technology


Work Experience

* Minimum of 4 years- experience in a similar role

* Working knowledge of AD and GPO

* Work experience administrating, supporting and maintaining Enterprise Backup and Recovery systems.

* Work experience designing, implementing and maintaining Microsoft based enterprise applications and systems.

* Working knowledge of domain troubleshooting

* Working knowledge with Avaya or other phone systems

* Working knowledge with multi-function office printers

* Working experience with Hyper-V Virtual Desktop Infrastructure (VDI)


Company Information

Robert Half Technology is committed to the industries we serve and to assisting them with their IT hiring needs. Our connections and strategic partners within the technology industry are second to none. We are proud members of the Microsoft Partner Network with gold and silver competencies, we have gold membership in the Oracle Partner Network, and we have exclusive relationships with The Wall Street Journal, HDI and the Association of IT Professionals. For job seekers, these connections can lead to top-rate opportunities within the IT recruitment arena. Our collaborative relationships around the world translate into support for all kinds of careers in IT, including IT support, software engineering, analytics and many other information technology areas of expertise.
Dice Id : rhalfint
Position Id : 04510-0010998596
Originally Posted : 5 months ago

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