Senior Desktop Support Technician (Anacostia)

  • Leidos,
  • Washington, DC
  • 10 hours ago
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IT, Management, Engineering, Desktop, Technician, Security, Windows, Manager, Help Desk, Analytical, Computer
Full Time

Job Description


Job Description:

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

Job Summary:

Leidos is seeking a Senior-level Desktop Support Technician to support a government site at Anacostia in Washington DC as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.

Primary Responsibilities
  • Assist junior technicians in resolving complex issues
  • Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
  • Serve as backup to the Site Operations Lead

Basic Qualifications
  • US Citizen
  • DoD Secret Clearance
  • HS diploma with 5+ years of prior relevant experience
  • Valid DoD 8570 IAT Level II: Security+ or higher Certification
  • Must demonstrated expertise in IT Enterprise Operations
  • Experience with Microsoft Windows OS, version 10
  • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
  • Basic network troubleshooting skills
  • Excellent customer service skills
  • Excellent oral and written communication skills

Preferred Qualifications
  • Organized and detail-oriented
  • Strong leadership skills
  • Self-motivated/ self-directing
  • Strong collaboration, prioritization, and adaptability skills required. Relationship building
  • Ability to manage and prioritize own work, and that of their team
  • Independent decision making
  • Analytical thinking; thinking out of the box
  • Ability to effectively communicate with all organizational levels (SME to Senior Management)
  • Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

External Referral Bonus:

Potential for Telework:

Clearance Level Required:


Scheduled Weekly Hours:


Requisition Category:

Job Family:
SCA Computer Support

Pay Range:

Company Information

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Dice Id : SCNCAPI2
Position Id : R-00055956
Originally Posted : 1 month ago

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