Senior Endpoint Systems Engineer

Citrix, Altiris, Systems Engineering, XenApp, Windows 10, Systems Engineer, security architectures, Windows Registry, App-V, Litera, Powershell Scripting, SCCM/MECM, iManage Document Management Systems
Full Time
Depends on Experience

Job Description

Title: Senior Endpoint Systems Engineer Location: Los Angeles, CA Duration: Fulltime
Under the direction of the Manager, Endpoint Systems Engineering, the Senior Endpoint Systems Engineer will design, develop and deploy integrated business applications and install packages, develop standard desktop images, monitor the endpoint environment, troubleshoot and resolve system and application issues, and provide production support to users worldwide.

In this capacity, the Senior Endpoint Systems Engineer will:

  • Assist with the design, implementation, and support of enterprise systems and platforms including MECM and Citrix Virtual Apps and Desktops
  • Create application and script packages, optimize application delivery for installation on Firm endpoints
  • Test standard applications and hardware against Firm standard images
  • Automate software application deployments
  • Manage and remediate vulnerabilities; deploy updates for endpoints and servers in an enterprise architecture
  • Develop, document and maintain Firm endpoint image for all Firm standard PC models
  • Document and maintain a standard software installation library
  • Research, evaluate and recommend software and hardware products for maintaining stable and consistent end-user environment
  • Prepare, test, document and deploy application updates to be installed on the Firm systems
  • Participate in the assessment and review of products or program alternatives to make recommendations to management
  • Perform as a third-level escalation point for the IT Support Center; as needed, manage end-to-end incident from inception to resolution
  • Investigate system and application problems to identify the root cause of the problem and determine and implement possible resolutions
  • Coordinate with IT Support and local IT analysts to resolve technical problems
  • Analyze root cause problems and execute corrective actions
  • Serve as a project technical lead to providing tasks and technical leadership
  • Execute plans and implement technical solution projects to refresh supported systems
  • Interface directly with vendors and other members of IT to solve complex or unique issues
  • Stay abreast of new and existing Firm applications functionalities
  • Travel as needed
  • Handle additional application-related projects as assigned
  • Work on-call on occasion

Qualifications :

  • Bachelor's Degree in Information Systems and/or equivalent certification (preferred);
  • Microsoft Certification (preferred);
  • At least 7 years of technical experience providing technical support for Microsoft Windows OS (preferred)
  • At least 7 years of working in a technical customer service role within a hierarchical IT environment
  • At least 7 years of standard software packaging tools and practices (MECM/SCCM)
  • At least 7 years of standard imaging OSD tools and practices (MECM/SCCM, MDT, SMS, Altiris)
  • Expert level of knowledge and experience in MSI and Transforms
  • Expert level of knowledge and experience in scripting languages with a strong emphasis on Powershell
  • Expert level of knowledge and experience in SCCM/MECM Current Branch
  • Expert level of knowledge and experience in App-V
  • Expert level of knowledge in Microsoft Windows 10 and Server 2016
  • Expert level of knowledge and experience in Microsoft Office Suite version 2016 or higher
  • Moderate to Expert level of knowledge and experience with modern security architectures and concerns; moderate understanding of DLP and Information Security frameworks, concepts, and terminology
  • Minimum level of knowledge and experience in iManage Document Management Systems
  • Minimum level of knowledge and experience in Litera and legal applications
  • Minimum level of knowledge and experience in Citrix XenApp/Virtual Apps and Desktops
  • Knowledge of Active Directory, Windows Group Policy Objects, Windows Registry, network topologies, and other fundamentals of systems administration
  • Strong written and verbal communication skills
Dice Id : 10106153
Position Id : 22-00401
Originally Posted : 2 months ago
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