Senior Engagement Manager - Seattle
You've heard it before: digital has changed everything. We're all more connected, more informed, more interactive. We have more opportunity, but also more risk. Brands that want to succeed in this new world need a different kind of partner - one that tears down the traditional model of creative, tech, and business services-in-silo. That's what Digital Customer is here to do. We don't just apply digital technology. We use it to uncover solutions for the most complex enterprise challenges to transform the customer journey. Digital Customer delivers a unique combination of our firm's consulting capabilities, industry expertise and trusted methodologies, paired with cutting-edge creative prowess. Together, we offer the best parts of a creative agency and a strategic IT consultancy. From advanced preconfigured solutions and methodologies, to brand building and campaign management, Deloitte Digital offers end-to-end solutions that ultimately bring power to the way our clients engage with their customers-wherever they are on their journey. We view every project through three lenses: strategy, technology, and creative. With any project we take on, we know that the value of our client's brand is in our hands. They demand solutions that mitigate risk, provide business value, and improve brand engagement. Digital Customer helps clients balance the allure of emerging technologies with the realities of their business, the essence of their brand, and the needs of their customers. This helps us to deliver beautiful, functional solutions that meet-and exceed-our clients' needs.
Work you'll do
A Senior Engagement Manager (SEM) will be responsible for developing, maintaining and growing client relationships and leading project teams from project planning through execution, while specifically managing the day to day design and implementation of mobile/digital solutions. The EM will effectively identify and solve project-related problems that are technical, business and resource specific. Facilitates brainstorming sessions, project kick-offs, sprint planning, and retrospectives/post-mortem. Works with cross-functional teams to identify and enact continuous improvements to the project-delivery process.
Engagement Managers are expected to contribute to the organization's growth and development in a variety of ways, including:
Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk
Client Management: Manage expectations and day to day interactions with executive clients and sponsors
Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices
Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets.
Professionals will serve our clients through the following types of work:
•Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities
•Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video
•Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models
•Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption
•DigitalMix | an integrated set of platforms to enable business re-platforming
Five plus years relevant consulting or industry experience in mobile, user experience, digital or ecommerce
Minimum 2 years of experience managing technology engagements
Experience leading a team of direct reports
Willingness to travel up to 30%
At least 1 year of experience in developing or managing iPhone, Android or enterprise-class applications
Understanding of how handset handsets are architected and interact with networks
Subject matter expert in mobile technologies and software project methodologies
Scrum certification or experience
Project Management Professional (PMP) certification or other project/program management training
Experience leading pursuit or sales team
Experience leading a team of direct reports
Strong oral and written communication skills, including presentation skills
Strong problem solving and troubleshooting skills
Ability to work both independently and as part of team
Willingness to mentor junior staff
Strong analytical and technical skills
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
How you'll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.
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