Senior Engineer - Unified Communications - Networking

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Sirius Computer Solutions Inc
Cisco Contact Center, Cisco route/switch Networking Solutions, CCNP, Pre-Sales, Consulting
Full Time
$1 - $2

Job Description

Position Summary

The primary purpose of this position is to integrate and deliver a wide range of technology solutions to clients.  This role works in a quality, professional manner to complete project responsibilities on time and on budget, resulting in high customer satisfaction.   This position may also provide guidance and technical leadership to account teams and clients, positioning technical solutions to provide business solutions to our clients.

Primary Duties & Responsibilities

  • Provides technical expertise in the analysis of client’s requirements and objectives to develop IT services offerings that provide significant value to the geography, which also includes recommending solutions and assisting account teams with development of proposals, quotations, and presentations. Supports engagements across multiple geographies
  • Maintains client relationships as a trusted Technical Advisor. Serves as a collaborative support across internal teams and clients when necessary, using experience and judgment to communicate effectively to all parties.
  • Provides technical consultation with the account team to understand and contribute to Sirius’ technology and service offerings, and to align those offerings with client business requirements
  • Conducts advanced and complex engineering - related studies researching current and emerging technologies, evaluates alternatives, makes recommendations, and presents reports to management
  • Mentors other engineers to apply engineering background knowledge for project design, analysis, and project coordination of services or products
  • Monitors and manages day-to-day operations of assigned complex projects including developing short and long-range goals, objectives, and budgets. Coordinates activities with other departments and agencies, oversees records maintenance, monitors budgets, approves and monitors expenditures, oversees reporting requirements, evaluates program or project service delivery and cost effectiveness. Ensures procedures are being followed and assists in resolving complex problems which require professional level input
  • Works with Services management to assess the amount of effort required for services engagements and provide input for the Scopes/Statement of Work generation
  • Develops and maintains customer presentations, demo instructions, and other related collateral
  • Performs peer review of overall solution and quality inspection of tasks and deliverables from other team members for all projects delivered against assigned project deliverables and technical content before distribution to the customer
  • Development of project scope to include work services estimate, services, resource assignments and allocations, and statements of work for assigned projects.
  • Installs, implements, maintains, upgrades, and troubleshoots client infrastructure solutions; transferring technical skills and knowledge to client through work logs.
  • Provides research, problem solving, technical support, and general maintenance of client relationship
  • Provides project coordination duties for assigned projects to include providing detailed implementation/migration planning to client, knowing and meeting client timetable, coordinating vendor installations, etc. Facilitates communication between product team members. Proactively monitors and reports status of project efforts, anticipates, and identifies issues that inhibit the attainment of project goals and implements corrective actions
  • Develops and reviews advanced technical manuals for standard install processes that are directly related to specialization and discipline on the job as needed
  • Reviews bill of materials (BOM), statements of work, sales quotations and technical responses to Request of Quotation (RFQs) & Request for Information (RFIs) and Request for Proposals (RFPs)
  • Assist with developing standards for all deliverables for our practice and across service practices
  • Provides expert advice/counsel on technical subject matters and architecture design to Customers, the Infrastructure Solutions Team and other Extended Sirius Teams. Recognized by customer, peers, management as SME expert.
  • Ensures scheduling accuracy and complies will all time compliance and time entry guidelines
  • Adheres to and remains mindful of project profitability
  • Meets billable utilization targets
  • Training/Certifications: Attends training sessions, and obtains industry related certifications


Basic Qualifications

  • Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field
  • At least five (5) years of IT engineering experience dealing with infrastructure solutions in a specified Sirius practice (Networking, Converged Infrastructure, Storage, etc.), to include at least five (5) years of hands-on experience with Cisco route/switch Networking Solutions, Collaboration/Unified Communications, UCS and Video.

Other Required Qualifications

  • Experience designing, architecting, planning and implementing Cisco Contact Center solutions (UCCE/PCCE) including advanced call routing, configuration, custom reporting for collaboration strategies
  • Experience with protocol stack that includes advanced skills in layer 2/3
  • Demonstrated knowledge of up-to-date and current UC Solutions versions and platforms.
  • Demonstrated ability to design and architect various types of infrastructure solutions
  • Demonstrated ability to perform advanced installation and configuration services
  • Demonstrated knowledge of vendor supplied brands
  • Demonstrated ability to work under minimal supervision, independently and/or as a member of a project team
  • Demonstrated ability to multitask and to prioritize workload under tight deadlines in a fast-paced environment
  • Demonstrated ability to manage and escalate technical issues to appropriate vendor support team
  • Demonstrated organizational, time-management, problem-solving and follow-up skills
  • Demonstrated ability to oversee project work activities
  • Demonstrated ability to perform technical skills/knowledge transfer to client
  • Demonstrated ability to provide technical leadership for infrastructure solutions team
  • Demonstrated ability to establish positive working relationships and work as a team player in a consulting environment
  • Demonstrated ability to develop strong customer relationships and trust to secure future business
  • Demonstrated ability to achieve high levels of customer satisfaction on all engagements


Preferred Qualifications      

  • Relevant certifications in area of technical specialty
  • Cisco CCNP Collaboration/Unified Communications certification
  • Consulting experience
  • Demonstrated knowledge of project estimation and scoping experience
  • Technical pre-sales support experience


Data Privacy and Security

  • All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius authority.
  • Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department.  Other data privacy and data security related regulatory training may be required based on your role or assignment


Essential Functions

The position exists to provide technical consulting solutions to customers and as such requires the ability to travel to and from customer sites and interact with customers on an ongoing and regular basis

The above primary duties, responsibilities, and position requirements are not all inclusive.

Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.


Demonstrates competencies defined for the Analyst through Engineer levels, plus the following:   

Manages Complexity  -  Asks the right questions to accurately analyze situations. Acquires data from multiple and diverse sources when solving problems. Uncovers root causes to difficult problems. Evaluates pros and cons, risks and benefits of different solution options.

Plans & Aligns - Sets objectives to align with broader organizational goals.  Breaks down objectives into appropriate initiatives and actions.  Stages activities with relevant milestones and schedules.  Anticipates and adjusts effective contingency plans.

Organizational Savvy - Is sensitive to how people and organizations function.  Anticipates land mines and plans approach accordingly.  Deals comfortably with organizational politics.  Knows who has power, respect, and influence.  Steers through the organizational maze to get things done.

Optimizes Work Processes  - Identifies and creates the processes necessary to get work done.  Separates and combines activities into efficient workflow.  Designs processes and procedures that allow managing from a distance.  Seek ways to improve processes, from small tweaks to complete reengineering.

Company Information

Join the Brightest Minds in the Business. Love your work. Build experiences and solutions that matter.

As a nationally recognized IT solutions provider with over three decades of success, Sirius is known for cultivating the best talent, providing a positive work environment, and offering a compensation and benefits package designed to help our employees thrive both personally and professionally.

We hire passionate, talented team members to design, deliver, and maintain solutions across IT Security, IT Strategy, Cloud, Data, Digital Transformation, and Managed Services. As a Sirius employee, you will:
• Affect business outcomes at the world’s largest organizations, while being a valued member of our smaller community of thought leaders and innovative problem-solvers
• Grow your expertise and capabilities through our commitment to professional development
• Achieve a work and life balance that fits your personal and professional goals
• Collaborate as part of an entrepreneurial team that values creativity, quality, and is always looking around the corner at what comes next

Sirius Core Values

Sirius was built on a foundation of core values that reminds us that our success is measured by our clients, valued partners, our employees, and the communities where we live. We live these core values every day - in the way we work with our clients, our partners, and each other.
• Respect for the individual
• High client satisfaction
• Excellence in everything we do
• True partnerships with our suppliers and partners
• Sound economics in all we do
• Community service

If you’re ready to work with the Brightest Minds in the Business, contact us today.

Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.

Dice Id : SCSITX
Position Id : 7162872
Originally Posted : 2 months ago