Hekima Business Solutions is seeking a Senior Help Desk Technician to serve as an expert information technology professional. The role requires system administration skills to troubleshoot Tier 1 and 2 Help Desk calls. The Sr. Help Desk Technician must have experience supporting end users to resolve a range of technical issues. The candidate must be professional with attention to detail and patience.
The candidate will be responsible for providing remote administration and troubleshooting of end users’ challenges. They also must be adept at troubleshooting computers and peripheral devices, while demonstrating expert knowledge with Microsoft Office Applications. Experience working in an office setting, as well as the ability to train end users on frequently asked technical issues, is required. The candidate may also be asked to assist with System Administration duties such as, managing users in Active Directory, Troubleshooting Network Issues, Server Deployment, Backups, etc.
The role also requires the ability to support technologies that have been deployed to the organization. We are looking for a candidate that has a knack for learning new technologies and keeping up with new advancements, as well as possessing time management skills to balance multiple project assignments. Having the ability to understand concepts such as IT Operations Frameworks and Cloud Technologies are a plus.
This is a Temp to Perm position located in Washington, DC.