Senior IT Infrastructure Operations Analyst

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Wolters Kluwer
Accounting, IT, Analyst, Windows, Web, IIS, Networking, Network, Release, Application, Applications, Development, Quality, Computer
Full Time

Job Description

**This position can be remote anywhere within the US**

Company Overview:
Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications

Position Overview:
The IT Operations Team is a part of Wolters Kluwer Global Business Services (GBS). GBS is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications.
We are looking for IT Operations Analyst with the following technical skills:
  • Microsoft Az-104 Certified
  • Knowledge of IAAS/PAAS on Windows Azure Cloud Platform
  • Knowledge of Azure ILB/AppGateways/Traffic Managers
  • Knowledge installation/migration/upgradation of Windows 2012/2016 servers
  • Troubleshooting issues with Windows 2012/2016 servers.
  • Experience on supporting application like Web apps, Websites and application hosted on IIS.
  • Hands on Experience on IIS administration.
  • Knowledge of application deployment tools and deployment processes.
  • Incident and change management process knowledge - ITIL is preferred
  • Experience with Networking tools and Network related troubleshooting
  • General experience with storage and backup administration
  • Experience with Active Directory/GPO/DHCP/DNS
  • ITIL experience and experience on Release and Build deployments
  • Experience with monitoring tools (Eg:SCOM,F5,AppDynamics,PRTG,Pagerduty)
  • Experience with Service Now and Jira
  • Hands on Experience on Microsoft Azure
  • Experience on Application Operations and Azure Devops skills are preferred.

Essential Duties and responsibilities:

IT Operations
Application Deployments
Follow all the processes defined by the Business to ensure the expected outcomes
Application installation, management, upgrade and maintenance.
Operate, maintain, monitor and troubleshoot IT Infrastructure
Operate, maintain, monitor and troubleshoot Hosted Applications to meet Service Availability Targets.
Collaborate with Development and Quality Assurance Teams in support of Hosted Applications
Follow standard ITIL processes
Maintain technical documentation.

Relationships and engagement:
Must be able to work in a cross-functional team environment. Day-to-day work requires regular engagement and communication with many stakeholders for the handling of incidents; problems and issues; managing resolutions; change management corrective actions and lessons learned collection and dissemination of relevant information.

Job Qualifications & Experience
Education:
Required: Bachelor's degree in Computer Science, or a related field
Preferred Domain Expertise Certificates depending on role:
Azure Certified
Windows Certified

Experience
Minimum 7 years of IT Experience
Minimum 5 years of experience within an IT Operations Role
Minimum 3 years of experience working with Cloud Computing

Other Knowledge, Skills, Abilities or Certifications:
Experience in migrating services to Public Cloud (Azure)

Soft Skills Required

Excellent analytical and problem-solving abilities
Strong client-service orientation
Sound business acumen and strategic skills
Excellent oral, written and interpersonal communication skills; including strong presentation skills.
A positive attitude and the ability to thrive in a collaborative environment.
Outstanding organizational skills

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.


Company Information

We are a leading global information services company. Every day, in more than 180 countries around the world, we help our customers make critical decisions with confidence. These decisions help save lives, improve the way we do business, and shape a more transparent, just and safe society. The expert solutions we design combine deep domain knowledge and customer workflow insight–coupled with intelligent technologies. Driven by our values, we provide our talented and diverse workforce of agile, innovative professionals, with the right environment and opportunities to thrive. If you'd like to join us on our journey to shape a better future for us all, we'd love to hear from you.
Dice Id : 91008636
Position Id : R0012036
Originally Posted : 3 months ago

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