Senior Mobility IT Support Specialist

Technical support, Troubleshooting, Mobile devices, Mobile, Technician, Wireless communication, Upgrades
Contract Independent, 5 Months
Up to $40

Job Description

Client Name: Austin Energy

Location: Austin, TX

TERM OF SERVICE : May 2021 - September 30, 2021 (May be extended into FY22)

Austin Energy requires the services of Support Technician 3 (Senior Mobility IT Support Specialist) who meets the general qualification Support Technician 3 and the specifications outlined here.

WORK DESCRIPTION:
  • Communicates accurate and useful status updates
  • Conduct research on software and hardware products and technology
  • Performs advanced and escalated end-to-end technical support of field technologies utilizing industry best practices
  • Performs systematic analysis for identifying and diagnosing faults and determining root causes
  • Performs advanced system administration functions
  • Tickets – IT target response/resolve times
  • Touch base with each customer group daily
  • Performs complex hardware, software, and applications support and preventative maintenance
  • Ensure software updates (lifecycle management) and perform timely patching with minimal end-user disruption
  • Review vulnerability reports, remedy non-compliance and note exceptions
  • Test technologies per documented test plans (and develop not-yet-created test plans)
  • Perform or coordinate timely hardware repairs, coordinating with IT business, vendors
  • Manage/provision/reclaim equipment, spares, etc. per COA/AE policies and processes
  • Update asset management system with inventory and asset changes per policy/process/training
  • Coordinate with CTM Wireless to ensure timely service to AE business teams
  • Participation in after hours on-call rotation

WORKER SKILLS AND QUALIFICATIONS (Required)

Minimum (Required): insert specific minimum skills for this Contract Position)

Years

Skills/Experience

8

8 or more years of experience providing end-to-end support of mobile users, devices, accounts, applications, and connectivity/communications. Relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. Properly documents service records and manages customer expectations.  Demonstrates awareness of standards and regulatory requirements related to assigned tasks.

 

Preferred (Optional): insert specific preferred skills for this Contract Position)

Years

Skills/Experience

8

Experience deploying and supporting end-to-end mobile users and technologies

3

Experience supporting mobile device lifecycle (image, configure, update, upgrade, reclaim)

5

Experience configuring and troubleshooting connectivity via enterprise tools such as NetMotion

5

Experience using ServiceNow or similar enterprise ticketing and knowledgebase system

3

Experience remotely updating/patching computers via SCCM or similar enterprise tools

3

Experience supporting mobile/field users

8

Experience documenting processes and procedures

5

Experience troubleshooting and supporting client/server solutions

Dice Id : 90967364
Position Id : 6930620
Originally Posted : 3 weeks ago
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