Client Name: Austin Energy
Location: Austin, TX
TERM OF SERVICE : May 2021 - September 30, 2021 (May be extended into FY22)
Austin Energy requires the services of Support Technician 3 (Senior Mobility IT Support Specialist) who meets the general qualification Support Technician 3 and the specifications outlined here.
WORKER SKILLS AND QUALIFICATIONS (Required)
Minimum (Required): insert specific minimum skills for this Contract Position)
8 or more years of experience providing end-to-end support of mobile users, devices, accounts, applications, and connectivity/communications. Relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. Properly documents service records and manages customer expectations. Demonstrates awareness of standards and regulatory requirements related to assigned tasks.
Preferred (Optional): insert specific preferred skills for this Contract Position)
Experience deploying and supporting end-to-end mobile users and technologies
Experience supporting mobile device lifecycle (image, configure, update, upgrade, reclaim)
Experience configuring and troubleshooting connectivity via enterprise tools such as NetMotion
Experience using ServiceNow or similar enterprise ticketing and knowledgebase system
Experience remotely updating/patching computers via SCCM or similar enterprise tools
Experience supporting mobile/field users
Experience documenting processes and procedures
Experience troubleshooting and supporting client/server solutions