Senior Monitoring Engineer

Automation, Computer science, Configuration, Education, Element management system, Engineering, Government, HTML5, IBM, IT, IT service management, ITIL, Implementation, Infrastructure, Integration, JavaScript, Linux, Microsoft SQL Server, Microsoft Windows, Monitoring, NetIQ, NetScout, Netcool, Perl, Policies, XML, Troubleshooting
Full Time
Up to $110,000

Job Description

Senior Monitoring Engineer

Salary: up to $110,000 Commensurate with Experience
Excellent Benefits

Brooklyn, NY                     

The successful candidate will serve as a Senior Monitoring Engineer reporting to the Public Safety IT Services Division within The Department of Information Technology and Telecommunications (DoITT).


Job Description

  • Support Public Safety 911 enterprise monitoring environment which comprises multiple tools such as, NetIQ, and Netcool Omnibus;
  • Suite; hands-on design, implementation and configuration for NetIQ, and Netcool;
  • Diagnose and resolve incidents;
  • Implement appropriate corrective actions for known errors;
  • Troubleshoot performance issues; integrate and understand event streams in Element Management Systems such as NetIQ, Netcool and others used by Public Safety support teams;
  • Track ongoing status of any incident and their corresponding problem record to ensure that identified problems are addressed and resolved;
  • Respond to and closely coordinate incident resolution and ongoing resolution status of all support requests for infrastructure monitoring team;
  • Develop and implement monitoring policies and standards for allocation related to the use of computing resources for various technologies such as VMs, Unix, Linux, Window servers, and applications; follow ITIL standards and Public Safety own policies;
  • Work closely with peer teams such as VM, Windows and Unix support to provide a holistic solution for users and agencies:
  • Ensure devices are discovered and also removed from the topology models;
  • Manage ticket creation and/or relationships for root cause and symptomatic events; and
  • Handle special projects and initiatives as assigned.


Preferred skills:

  • 5+ years ‘experience executing technical discovery, design, and deployment deliverables for the discovery and monitoring systems;
  • Extensive technical background covering all aspects of system implementation and integration with an enterprise IT production environment;
  • 5+ years in the following: strong technical knowledge and understanding of web application coding and web designing using one or more of the following:
  • HTML5, XML, JavaScript, previous system administration or design experience with Microsoft SQL, SQL queries, joins and lookups is mandatory;
  • Proven experience with PERL, and UNIX Shell Scripting a plus;
  • Familiar with monitoring tools such as NetIQ IBM NetCool, ScienceLogic, NetScout; ITIL v3 Certified a plus;
  • Experience in working for a large municipal government.


Qualification Requirements: 

  1. Bachelor’s degree in computer science or related area and 4 years experience in IT automation and engineering related to the area(s) required by the particular position;


  1. Bachelor’s degree other than computer science and 8 years’ experience in IT automation and engineering related to the area(s) required by the particular position;


  1. Education and/or experience which is equivalent to "1" above.

To Apply

Click on the "Apply Now" button

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Apply Online: Go to and search for Job ID #435497





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The Department of Information Technology & Telecommunications

and the City of New York are equal opportunity employers.


DoITT participates in E-Verify

Dice Id : 10110574
Position Id : 435497.
Originally Posted : 2 months ago
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