Senior Monitoring Engineer

Full Time
Up to $110,000
Travel not required

Job Description

Senior Monitoring Engineer

Salary: up to $110,000 Commensurate with Experience
Excellent Benefits

Brooklyn, NY                     


The successful candidate will serve as a Senior Monitoring Engineer reporting to the Public Safety IT Services Division within The Department of Information Technology and Telecommunications (DoITT).


Job Description

  • Support Public Safety 911 enterprise monitoring environment which comprises multiple tools such as, NetIQ, and Netcool Omnibus;
  • Suite; hands-on design, implementation and configuration for NetIQ, and Netcool;
  • Diagnose and resolve incidents;
  • Implement appropriate corrective actions for known errors;
  • Troubleshoot performance issues; integrate and understand event streams in Element Management Systems such as NetIQ, Netcool and others used by Public Safety support teams;
  • Track ongoing status of any incident and their corresponding problem record to ensure that identified problems are addressed and resolved;
  • Respond to and closely coordinate incident resolution and ongoing resolution status of all support requests for infrastructure monitoring team;
  • Develop and implement monitoring policies and standards for allocation related to the use of computing resources for various technologies such as VMs, Unix, Linux, Window servers, and applications; follow ITIL standards and Public Safety own policies;
  • Work closely with peer teams such as VM, Windows and Unix support to provide a holistic solution for users and agencies:
  • Ensure devices are discovered and also removed from the topology models;
  • Manage ticket creation and/or relationships for root cause and symptomatic events; and
  • Handle special projects and initiatives as assigned.


Preferred skills:

  • 5+ years ‘experience executing technical discovery, design, and deployment deliverables for the discovery and monitoring systems;
  • Extensive technical background covering all aspects of system implementation and integration with an enterprise IT production environment;
  • 5+ years in the following: strong technical knowledge and understanding of web application coding and web designing using one or more of the following:
  • HTML5, XML, JavaScript, previous system administration or design experience with Microsoft SQL, SQL queries, joins and lookups is mandatory;
  • Proven experience with PERL, and UNIX Shell Scripting a plus;
  • Familiar with monitoring tools such as NetIQ IBM NetCool, ScienceLogic, NetScout; ITIL v3 Certified a plus;
  • Experience in working for a large municipal government.


Qualification Requirements: 

  1. Bachelor’s degree in computer science or related area and 4 years experience in IT automation and engineering related to the area(s) required by the particular position;


  1. Bachelor’s degree other than computer science and 8 years’ experience in IT automation and engineering related to the area(s) required by the particular position;


  1. Education and/or experience which is equivalent to "1" above.

To Apply


Please go to and search for Job ID #435497





Visit us at


The Department of Information Technology & Telecommunications

and the City of New York are equal opportunity employers.


DoITT participates in E-Verify

Dice Id : 10110574
Position Id : 435497
Originally Posted : 3 months ago
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